Media Encoder fails to render files.

Premiere PRO: 24.1.0 (Build 85)

Media Encoder: 24.1 (Build 68)

Windows 11 version 23H2 (KB5043076)

After sending a file from a Premiere Pro project to Media Encoder for rendering and clicking on the start button to start the rendering, the Media Encoder does not proceed with the task. No rendering occurs. We uninstalled and reinstalled the PP and ME software and tried disabling ESET antivirus but still were not able to get this to work. This has functioned before but not for the last two weeks. The only change we can think of is the Windows OS update that might have caused this issue.

If no fixes are available for this, where can I find an older version of PP and ME? We have a user running PP version 15.4.0. and we would like the installation file for that version.

Thank you,