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Participant
Dec 16, 2024 5:26 AM UTC
Open for Voting

Media Encoder - media offline error v25.1

  • Adobe Media Encoder cannot link media from Premiere Pro, and I just get media offline in all my exports.
  • Premiere Pro exports the files fine so there is a missing link,
  • I have reconnected media,
  • Cleared cache,
  • Fresh installs, etc.
  • Both Premiere Pro and Media Encoder v25.1 running great on mac book pro

 

Mod note: Please don't type in all caps. It's against our guidelines. I fixed it for you using a free web app. Please consider it next time.

5 replies

Participant
Jul 23, 2025 1:28 PM UTC

Hi @Clay baird  did you get a solution for this issue? I have same problem.

 

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Participant
Jul 25, 2025 12:59 AM UTC
Yeah so it was a permissions issue, mainly because I was using a NAS to store all my likes (I have 180TB of them) and the NAS software updated and I needed to re-grant read and write access to adobe.
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Kevin J. Monahan Jr.
Legend
Dec 16, 2024 10:02 PM UTC

Moved to the Media Encoder Bugs forum.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ann Bens
Community Expert
Community Expert
Dec 16, 2024 10:47 AM UTC

@Clay baird Please do not write in capital letters. It makes the post difficult to read and its consider shouting.

 

Try resetting preferences.

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jane-e
Community Expert
Community Expert
Dec 16, 2024 10:11 AM UTC

 

@Clay baird 

 

I've moved your post from Creative Cloud Desktop to the Premiere Pro forum. 

 

Please share a screenshot and use proper case.

 

Jane

 

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