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Participating Frequently
April 20, 2023

Media Encoder not Starting

  • April 20, 2023
  • 4 replies
  • 271 views

The Media Encoder v23 is not starting. The splash screen opens but then it disappears and the Media Encoder does not launch. The option to send from Premier Pro to Media Encoder is active but it does not work either(Media Encoder doesn't start).

None of the current work around in the community (latest from 2013) are working.

I appreciate a more recent guidance.

 

I'm using Windows 11 - 64 bits and 64GB RAM (56 GB allocated to Adobe)

4 replies

Adobe Employee
May 15, 2023

Which GPU driver do you have installed?

luisppAuthor
Participating Frequently
May 15, 2023

I still have the same problem even after the new version 23.4.0.4

Here is crash log

 

luisppAuthor
Participating Frequently
April 21, 2023

@eckiAMETeam thank you for looking into this. 

 

Device  LAPTOP-ProArt StudioBook ASUS
Processor Intel(R) Xeon(R) E-2276M CPU @ 2.80GHz 2.81 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro for Workstations
Version 22H2
Installed on ‎08/‎02/‎2023
OS build 22621.1555
Experience Windows Feature Experience Pack 1000.22640.1000.0
GPUs:

NVIDIA Quadro RTX 5000

Intel(R) UHD Graphics 630 

 

Adobe Employee
April 21, 2023

Sorry to hear that. What are your specs (CPU, OS, GPU)?