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Participating Frequently
May 12, 2023

Media Encoder renders files but they disappear on my computer

  • May 12, 2023
  • 9 replies
  • 820 views

Hi,

I experienced this issue last night and figured I messed something up so I am re-rendering everything out now, but the same thing is happening. Essentially, I have about 25 clips in Media Encoder rendering and last night the first clip exports to the saved location with no issues and looked great, but none of the others did (however this time the first and second file are in the processing of being rendered, and Media Encoder says it is finished but in the file location it has not finished). Media Encoder gives each clip the green checkmark saying they are complete, but the files simply don't exist anywhere. I've "searched" the PC to see if I have misplaced them and also followed the output file path that Media Encoder says it's placing them but they just didn't render. I am on Windows 10 Pro and rendering out H.264 files. Thanks for any and all help!

 

I have also attached images that may help explain what is happening. Thanks!

9 replies

Participating Frequently
May 24, 2023

Thank you so much for looking into this, I am excited to hear when there is a fix. Thanks for all your help, I truly appreciate it!

Community Manager
May 22, 2023

This is as designed when you send something over from PPro to AME. AME didn't modify the output path when you send it over from another app direct. The reason for this is, that other Jobs, e.g. proxy generation could be send over too and the output path shouldn't be changed. Normally PPro would check this, if the file already exists on disc, what is not the case here. So it assume you can export to this location (overwrite). In a previous release we had a bug, what is fixed now, that you cannot overwrite an existing file (it was automatically increment). If you export multiple files at once, it should still increment, for single files it takes the used export file name. 

Addition: Your case is very special and we understand the workflow. We will investigate into this to find a solution that solves the current design and give the correct flexibility/behavior as expected.

Workaround: The only workaround I currently know would be to add these clip direct in AME via the MediaBrowser. In the AME MediaBrowser you can browse to your project and select the clip inside of this project. Via Drag&Drop/Import you can add this to the AME Queue what should automatically increase the numbers. Then you can modify the settings and set the proper in/out points you need.

Participating Frequently
May 22, 2023

I send it over from Premiere Pro directly. I will have X amount of clips in a squence, then select my I/O points, set export settings and send it to AME, then repeat. I don't start AME until I have all the clips in the AME queue.

Community Manager
May 22, 2023

Mhm, the question is: How do you add these files? Is it open/add the Premiere Project with AME or do you send it over from PPro direct, are you using any scripting or plugin solution? It would be helpful to understand the workflow here. Thanks for some clarification on this point.

Participating Frequently
May 16, 2023

Oh interesting. I've done it before (which is what I need now) where I have multiple sources and then the output name is the same (all put in the same folder, too) and Media Encoder just makes each one unique by adding -1, -2, etc. but currently it's just overwriting the previous file name. Any ideas?

Warren Heaton
Community Expert
Community Expert
May 15, 2023

Actually, that option is for when the source is the same.  So, if you queued up the same Clip, Sequence, or Comp 25 times you should see "_1", "_2", etc.

 

The setting doesn't do anything if multiple sources are exported to the same folder with the same Output filename.

 

If each of the 25 clips needs to have the same filename, they will need to be sent to separate folders. 

Participating Frequently
May 15, 2023

Wonderful, thank you. I looked and that box is already enabled. Strange.

Warren Heaton
Community Expert
Community Expert
May 15, 2023

Enable the Output preference for "Increment Output File Name".

Participating Frequently
May 12, 2023

I have an update and I think I figured it out. Each file I am rendering has the same file name, so I think each time Media Encoder starts rendering the new file it is replacing the file it just rendered, which is why I am only ever seeing one clip. Media encoder used to make each file name unique by default, but this must have switched and now it replaces files with the same name. Can anyone confirm? Thanks!