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Participating Frequently
August 28, 2023

Media Encoder replaces characters in string with different font.

  • August 28, 2023
  • 4 replies
  • 394 views

When rendering videos with Adobe Media Encoeder exported from Premiere Pro, fonts I'm using are randomly having some characters swapped to a different font.
The text in question is in a MOGRT designed in AE, not sure if having another program in the chain is the issue (although all CC apps marketed as working together so really shouldn't be.)

Here is the preview in Premiere Pro:


Here is the rendered output:


Here is a second go at it, gee getting closer to usable:


Why?

I have tried:

-Using studio drivers and updated (phew, just avoided 20 responses with that)
-Uninstall/reinstalling AME
-Clearing prefs

-Cache directory isn't full, also cleared cache multiple times and no changes
-Restarting my computer so so so many times

Why?

4 replies

EckiAME
Community Manager
Community Manager
August 31, 2023

Try rendering using "software only" and let me know the result.

Participating Frequently
August 29, 2023

Thank you for the reply.
After some more troubleshooting I'm not sure if the issue is AME or PP related (or something else.)
I rendered directly from PP and had the same issue with some characters in the same MOGRT changing fonts.

Everything is on the same machine, Import sequences natively is checked, will toggle it off and do some more testing.
Also moved the media cache directories to the C drive, can't imagine that was the issue but figure I'll go with the 'try everything' approach.

Last thing I'm thinking is either I've got some bad memory or maybe an issue with my GPU.   Adobe products are the only things that give my PC trouble so I'm not leaning towards that as the cause, but boy do they regularly give it trouble.

 

EckiAME
Community Manager
Community Manager
August 29, 2023

Sorry for your issues. And thanks for everything that you have gathered so far.

Do you run AME and Premiere Pro on the same machine? Does this issue go away when you toggle "Import sequences natively"?

Participating Frequently
August 28, 2023

OS: Windows 11

CPU: 12900k
GPU: RTX3090
64GB Memory