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Paul_over_the_place
Participating Frequently
May 16, 2024

Media Encoder won't export HEVC less than 64px wide

  • May 16, 2024
  • 16 replies
  • 906 views

I am trying to export a small portion of an AE composition as a thin video with a dimention of 60x2160 px. Using the crop panel in the export settings it's easy enough to set the dimensions and do the same to the video settings. However, the exported video file has a size of 64x2160px. If I go back into ME and double-check the export settings before starting the queue, the right side under the Video section now shows the video dimentions as 64x2160. The video exports at the correct dimensions using other formats like H.264 or Quicktime, but the dimensions won't stay where I've set them using HEVC. I can't seem to find any sort of minimum size limitations for HEVC, so I'm wondering if this is a bug.

 

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    16 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 5, 2024

    Update: A product team member has filed a ticket for this issue.

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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    Paul_over_the_placeAuthor
    Participating Frequently
    June 4, 2024

    I am on Version 24.4.1 (Build 2). This was a new workflow for me, so I'm not sure how long it may have been happening.

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    June 4, 2024

    Since when & which versions does this happen?

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    Paul_over_the_placeAuthor
    Participating Frequently
    June 3, 2024

    Terrific, thanks very much!

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    June 3, 2024

     I was able to reproduce your issue and filed a ticket for this. I also added this thread so that I can notify you once we have news. 

      EckiAME
      Community Manager
      EckiAMECommunity Manager
      Community Manager
      May 29, 2024

      I sent you a private message with the instructions. Please have a look at your messages inbox.

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      Paul_over_the_placeAuthor
      Participating Frequently
      May 29, 2024

      @EckiAME Sure, I'll remove a logo and then I can share the files.

      EckiAME
      Community Manager
      EckiAMECommunity Manager
      Community Manager
      May 29, 2024

      Can you share your files? I'd like to investigate your issue further. I can private message you the instructions in this forum.

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      Paul_over_the_placeAuthor
      Participating Frequently
      May 28, 2024

      Unfortunately, a reinstall of ME didn't help me with that export setting refusing to stay at 60px. Out of curiosity, is there a better way to accomplish what I'm trying to do? My next thought is to try cropping the AE comp down to the desired final dimensions first.

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      Paul_over_the_placeAuthor
      Participating Frequently
      May 23, 2024

      Okay, thanks for giving it a shot @EckiAME. I'm on an M1 Pro so that's probably as good of comparison as we're going to get. I might try to reset or reinstall ME then, thanks again for looking into this and confirming I'm not below the minimum size.

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