Participant

MediaEncoder not starting

Forum|Forum|1 year ago
October 23, 2024
7 replies
247 views

I am using Adobe CC since one month on my notebook (operating system: Windows 10 Pro). After the last update of my Adobe Media Encoder (to v25.0), it no longer starts. Only the splash screen is displayed, but without a loading status text.

I then uninstalled version 25.0 and installed many of the previous versions (v24.6.3, v24.6.1, v24.6, v24.5, v24.4.1) - one after the other. But even with all these versions I have the same problem.

I don't know what to do. It is also surprising that it worked before the first update to v25.0, although I don't know which version it was. But I only installed it at the end of September, so it must have been one of the last ones (v24.6.3 ?).

General

EckiAME

Community Manager

Although this is very weird I am happy that it works for you. Please let me know any new findings or guesses. We are always interested in getting to the bottom of things.

M

martin_1859Author

Participant

I tried it today again and now it is working. I have not really changed anything, there were only some Windows updates in the background. Maybe they solved the problem. However, thanks for your help!

EckiAME

Community Manager

I think, the asio async_connect error: asio.system:10061 is non-fatal. This should not lead to AME shutdown.

Can you collect all logs using https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and private message me the zip file or a link to it?

M

martin_1859Author

Participant

I tried to start AME with via the CMD (as administrator) with C:\Program Files\Adobe\Adobe Media Encoder 2025>"Adobe Media Encoder.exe". There are two cases:

Case 1: I started directly after the restart of the computer. In this case it starts and I see the AME window, but when I click in it the window is freezing and it shows "no feedback" ("keine Rückmeldung"). The CMD output is following:

[2024-10-24 09:08:41] [info] asio async_connect error: asio.system:10061 (Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte.)
[2024-10-24 09:08:41] [info] Error getting remote endpoint: asio.system:10057 (Eine Anforderung zum Senden oder Empfangen von Daten wurde verhindert, da der Socket nicht verbunden ist und (beim Senden über einen Datagrammsocket mit einem sendto-Aufruf) keine Adresse angegeben wurde.)
[2024-10-24 09:08:41] [error] handle_connect error: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte.

It seems that the program cannot connect with my account.

Case 2: When I first start the Adobe CC, and then execute the above command in CMD, it only shows the splash screen (without a loading status text) and nothing more happens. There is also no output of the CMD.

Maybe there is a problem with connecting to Adobe Server to verify my account for this AME program? All the other Adobe programs starts without any problem. Is there any further logfile where I can see more info whats happening in the background?

EckiAME

Community Manager

Can you try to launch from the command prompt and paste the output of AME here? Maybe that gives a clue.

M

martin_1859Author

Participant

I noticed that the “Enhanced Speech” plugin was installed by default, which I have now uninstalled. But the Adobe Media Encoder still won't start. I have also not installed any special security/antivirus software. Only the standard Windows testtings.

EckiAME

Community Manager

Do you have third-party plug-ins or security/antivirus software installed?

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