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C
cosmictreestump
Participant
November 9, 2022

Missing audio in audio tracks when encoding to WAV in Adobe Media Encoder 2023

  • November 9, 2022
  • 5 replies
  • 319 views

In Adobe Media Encoder 2023 when encoding audio from 16 channel MOV file to 4 channel WAV, 1st and 3rd audio tracks has audio but 2nd and 4th audio tracks are blank. 

 

I encoded the same 16 channel MOV file in Adobe Media Encoder 2022 and WAV file and all tracks 1 through 4 have waveforms.

 

I've been looking for any additional settings in presets for audio WAV Adobe Media Encoder 2023 but couldn't find anything that might be causing this issue.

 

I'm using Windows 10, Lenovo P52s.

5 replies

C
cosmictreestumpAuthor
Participant
November 17, 2022

W00t, it works! I was able to test AME 23.1 Beta and all audio tracks, including 2nd and 4th, were present in the WAV file. Thank you very much!

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
November 17, 2022

I believe the issue is fixed in Adobe Media Encoder (Beta) 23.1 build 73. Can you install the latest AME Beta via Creative Cloud Desktop, test the fix and let me know? Thanks again for your cooperation!

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
November 11, 2022

Thanks! We are looking into the issue.

EckiAME
Community Manager
EckiAMECommunity Manager
Community Manager
November 9, 2022

Sorry to hear that. Can you share a file and the preset?

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