MOGRT template images not exporting through Media Encoder

Let's look into the issues. I have send you a private message.

Hi Theresa

I've installed the 24.6.1 update and still have the same issues as if using 24.6.0.

Checking or unchecking 'Import sequences natively' doen't solve the problem, but I just get different problems, and sometimes inconsistent results too.

I'm generally either getting:

- The replaceable image from the MOGRT template is missing from exports, but burnt in captions are present as per the export preset.

or

- The replaceable image from the MOGRT is there, but burnt in captions are missing from the exported file, despite them being selected in the export setting.

The captions issues has been around for a few updates now, and in previous versions I'd found that unchecking the 'Import sequeneces natively' box gave me more consistent exports that included burnt in captions then if it was turned on.

The new issues is that replaceable images from MOGRT files are being missed if that setting is deselected, but if it's selected then I'm not getting captions burnt in on batch expots to AME reliably.

I'm happy to try to share a project/export setting to see if you can re-create, so let me know the best way to do so.

Hi @Cameron W,

Please check your Settings > General in AME and see if the Import sequences natively option has become unchecked. Checking this should fix it, but let me know whether it does or doesn't fix the issue for you.

Thanks,

Theresa

Can you please share the project so we can investigate the issue? I can send you the instructions via private message in this forum.