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Known Participant
January 9, 2023

Mp4 muxer does not generate proper video into folder named with "ŽŠČ" and similar

  • January 9, 2023
  • 1 reply
  • 200 views

Hi all, 

I discovered a bug, neither AE nor Media encoder generated promer mp4 file. It is some muxer problem, because audio and video parts seems to be OK, but the result is only 24bytes mp4 with no data inside. 
And I also discovered the reason..

It is only in case, when some national specify characters in filename structure are present. 

example: Folder "Živý kraj" is not acceptable for Encoder or AE. After renaming folder to "Zivy kraj" is export OK.
It worked with all characters in older AE version..

1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
January 17, 2023

vobrazovka,

Does it work with English-only characters? If so, it is a known issue. Check out Media Encoder Beta for a fix.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio