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J
JarridStabel
Participant
February 23, 2025

My media encoder crashes when staring up.

  • February 23, 2025
  • 6 replies
  • 262 views

I'm using Media encoder for 3 years. I cannot startup anymore. I always get this message. I tries deleting it. Reinstall. Older versions. Nothing works. 

6 replies

E
Adobe Employee
eckiAMETeam
Adobe Employee
February 26, 2025

I am glad it works for you again.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 25, 2025

Thanks for the update.

J
JarridStabelAuthor
Participant
February 24, 2025

Guys the problem is fixed. I logged myself out of all adobe cloud programs. When I tried to open Media encoder a popup came up to login after the logout and I just needed to login again and it was fixed. 

J
JarridStabelAuthor
Participant
February 24, 2025

@eckiAMETeam  No I changed nothing. I saw In other communitys it can be something in cache. But can't find a cache folder for AME. I deleted everything with appcleaner and installed two previous versions (25 & 24.6.4) and still got the same popup

@Peru Bob 25.1 Macos Sequoia

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 24, 2025

What version of AME?

What operating system?

E
Adobe Employee
eckiAMETeam
Adobe Employee
February 24, 2025

Did you change anything in your system setup? Installed/updated security software? Drivers? 

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