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Participating Frequently
July 11, 2023

New version of Media Encoder cannot import AVI files with MJPEG codec

  • July 11, 2023
  • 20 replies
  • 821 views

Last two updates of Adobe Media Enccoder (23.5 and 23.4) make AME freezing on import of AVI files with MJPEG codec. The latest version of AME what works fine is 23.3.

20 replies

Adobe Employee
September 29, 2023

This is to let you know that the issue is now resolved in the 23.6 and 24.x versions of AME and Premiere Pro.

Adobe Employee
July 19, 2023

Because this info is always the starting point to be able to help you. We need to try to repro on a similar environment.

Alex CheAuthor
Participating Frequently
July 18, 2023

Why do you need configuration of the system if I tell that older version of AME program works fine but two newer versions of AME do not work. The system is the same. I do not change configuration, I just uninstall one version of AME and install another. It means that problem is in AME, not system configuration.

Adobe Employee
July 18, 2023

Can you please copypaste your hardware specs & software versions.

See here for example: https://www.windowscentral.com/how-check-complete-hardware-specifications-windows-11

Alex CheAuthor
Participating Frequently
July 17, 2023

What kind of system report info should I provide?

Adobe Employee
July 14, 2023

I have tried to repro using Adobe Media Encoder 23.3.0.57 on Windows 11 and the file did not import for me.

I think MJPEG is a codec that is provided by some systems. Can you please private message me with your system report info. Our Formats gusys will look into it more.

Alex CheAuthor
Participating Frequently
July 12, 2023

Windows 10 Pro 22H2

Adobe Employee
July 12, 2023

Thanks. I was not able to repro on Mac. Which platform are you on?

Alex CheAuthor
Participating Frequently
July 11, 2023

I have AVI file attached in my message.

Adobe Employee
July 11, 2023

Can you share a sample file in that format? I can private message you the instructions in this forum.