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20 replies

Adobe Employee
Sep 29, 2023 12:01 PM UTC

This is to let you know that the issue is now resolved in the 23.6 and 24.x versions of AME and Premiere Pro.

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Adobe Employee
Jul 19, 2023 8:34 AM UTC

Because this info is always the starting point to be able to help you. We need to try to repro on a similar environment.

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Alex CheAuthor
Participating Frequently
Jul 18, 2023 7:09 PM UTC

Why do you need configuration of the system if I tell that older version of AME program works fine but two newer versions of AME do not work. The system is the same. I do not change configuration, I just uninstall one version of AME and install another. It means that problem is in AME, not system configuration.

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Adobe Employee
Jul 18, 2023 9:30 AM UTC

Can you please copypaste your hardware specs & software versions.

See here for example: https://www.windowscentral.com/how-check-complete-hardware-specifications-windows-11

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Alex CheAuthor
Participating Frequently
Jul 17, 2023 9:57 PM UTC

What kind of system report info should I provide?

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Adobe Employee
Jul 14, 2023 2:41 PM UTC

I have tried to repro using Adobe Media Encoder 23.3.0.57 on Windows 11 and the file did not import for me.

I think MJPEG is a codec that is provided by some systems. Can you please private message me with your system report info. Our Formats gusys will look into it more.

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Alex CheAuthor
Participating Frequently
Jul 12, 2023 9:26 AM UTC

Windows 10 Pro 22H2

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Adobe Employee
Jul 12, 2023 8:36 AM UTC

Thanks. I was not able to repro on Mac. Which platform are you on?

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Alex CheAuthor
Participating Frequently
Jul 11, 2023 4:56 PM UTC

I have AVI file attached in my message.

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Adobe Employee
Jul 11, 2023 11:34 AM UTC

Can you share a sample file in that format? I can private message you the instructions in this forum.

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