Skip to main content
PolkaFever
Inspiring
February 21, 2023

"offline media detected and will be encoded using proxies"

  • February 21, 2023
  • 5 replies
  • 709 views

Hi,

 

I've exported a sequence from Premiere to be rendered in AME. No missing or offline files are reported in Premiere, but when AME opens I get a warning.
"offline media detected and will be encoded using proxies"
I don't know why this happenes, but the files are not offline and I can render the sequence just fine from Premiere. But AME use the proxies files when it renders. There is no reason for them to be "offline" in AME and not Premiere.

Please help, thanks!

5 replies

Adobe Employee
February 27, 2023

I will send you a private message with instructions. Thanks!

PolkaFever
Inspiring
February 23, 2023

I'll be happy to share and help you, @eckiAMETeam , get this fixed.
Guide me on what files and where to share.
Turns out the new AME render didn't use proxies, and didn't give any warning before starting the queue. But it did give the rendered file additional text in the filename (underlined in the log below) and a warning once the queue was finished about some problems:


02/22/2023 06:41:13 PM : File Encoded with warning
------------------------------------------------------------
File importer detected an inconsistency in the file structure of filename_AMEnewSetting.mp4. Reading and writing this file's metadata (XMP) has been disabled.

 

PS I might add that this Premiere Pro project was created in december, last year (2022). I just brought it back to adjust a small text detail in the end poster. Rendering was not a problem before.

 

  

 

Regards

PolkaFever

Adobe Employee
February 23, 2023

There is no risk involved. It is just using a different code path to handle Premiere Pro projects.

Would you be able to share a small project with media that illustrates the issues? I would like to create a bug for the issue you encountered to fix it.

PolkaFever
Inspiring
February 22, 2023

Hi eckiAMETeam,
I'm on:
Premiere v23.2 build 69
AME v23.2 build 63
Windows 10 Enterprise 64bit v22H2/build19045.2604
64GB ram/Intel(R) Xeon(R) W-2102 CPU @ 2.90GHz 2.90 GHz

I though you ment natively import the sequence from AME, but that gives same error/warning.
But now I realize "import sequences natively" is a preferences setting.
Once I unchecked that the sequence imported without any offline files and proxy replacements. Don't know what I risk by this, but the problem seems to be solved.

Thanks for looking into this.

Adobe Employee
February 22, 2023

Looks like a bug. Which AME & PPro versions are you using? Which system are you on?

Can you try toggle "import sequences natively" to work around this?