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Participant
November 21, 2023

Short videos are not fully exported on Mac

  • November 21, 2023
  • 3 replies
  • 169 views

Most of our content is long form (documentaries, broadcast, films, etc), however when we do short form (commercials, promos, etc) that are approximately less than a minute... upon export the video as an h264 it is always cut short and typically "freezes" on a frame for the last few seconds of the video (audio is fine).  Long form is fine.

 

We have tried exporting as different formats such as ProRes 422 or 4444 and, then taking that video as an h264 and same thing happens.

 

We have toyed with the Renderer from software only to Metal, and have had mixed results.  It sometimes works, but more often still simply freezes the last few moments.  Older Macs seem to be more "reliable" in getting the full video when running Software Only verses newer Macs which consistently cut it short.

 

We've also tried directly out of Premiere with same results, across multiple machines of different generations.

 

This has been an issue for our team for awhile, but as mentioned, only on Macs.  As we're both a Windows and Mac studio, our workaround has been simply to export the videos on one of the PCs.

 

Any advice would be appreciated.

3 replies

EckiAME
Community Manager
Community Manager
December 4, 2023

Would you be able to share project files for us to repro in-house? I can private message you with the details in this forum.

CLP-JasonAuthor
Participant
November 28, 2023

Yes.  On a Mac we've tried both ways Software Only and Metal, as well as sending from Premiere into Media Encoder, or directly from Premiere.

 

Results:
> Metal, both via Pr and ME are cut short on video (audio is fine)
> Software, both Pr and ME are typically cut short but will, on occasion, be complete.  This is somewhat random though in that if you render it once, it's cut short, the second or third time (no changes) it comes out fine.

Once again, this is only on a Mac, Windows seems to fine.

EckiAME
Community Manager
Community Manager
November 28, 2023

Did you try Software only mode? Are you sending the project over from premiere Pro?