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June 14, 2023

source folder stays empty, source file stays in root of watch folder

  • June 14, 2023
  • 1 reply
  • 110 views

Hi all,

 

Since version 2023 of Media Encoder, we have issues with the source file keeps sitting in the 'root' of the watch folder and does not move automaticly to the source folder that was created by ME.

There is a empty source folder but no file placed in.

 

We have a lot of watch folders for encoding and we use this also as a visual check, when the source file is moved from the root of the watch folder to the source, we are sure that te conversion is complete.

Also when ME is restarted, all the conversion starts over again.

 

Any solutions to this new behaviour since all versions of 2023?
Tested with 2022.6.4 and there the source file is correcly moved to a source folder.

 

Thanks for the help.

Steven

1 reply

Community Manager
June 16, 2023

Hi Steven, thank you very much for reaching out to us. Do you mind providing some more info about that issue? 

I need to know if this happens only on Windows or also on Mac Intel / Mac Arm and does it happen with a specific format or just any format will lead to this issue?