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Participant
January 22, 2024

specified product is not installed on this machine please quit the instaler

  • January 22, 2024
  • 1 reply
  • 100 views

I have a problem when uninstalling adobe media encoder, when I try to uninstall my pc I experience a blue screen which causes the uninstall process to be interrupted, I find that adobe media encoder is still there but cannot be uninstalled, I tried to find a way via youtube but it didn't work, I downloaded adobe media encoder but the version is different from the most recent version I'm not sure if that's what makes my adobe media encoder not detect the version and cannot be uninstalled, I'm confused what to do. in this case my adobe media encoder is 24.1 and in adobe creative cloud is available 24.1.1 I don't know what to do, please anyone help me

1 reply

Adobe Employee
January 22, 2024

Which version of Windows is this? Do you have any AntiVirus or security software installed?