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Participant
January 28, 2025

Uninstall preferences won't go away

  • January 28, 2025
  • 1 reply
  • 93 views

Media encoder is not installed on my device and even upon reinstalling and uninstalling this popup will still appear at random even if Creative Cloud is completely closed and it is not in use at all. I have tried signing out, repairing creative cloud and installing the version it seems to be stuck on (v.26.4.4) but this issue persists even after completely restarting my computer. No matter which option i press it continues to reappear and open the entirety of Creative Clourd Desktop at random.

 

 

1 reply

EckiAME
Community Manager
Community Manager
January 28, 2025

Which version of AME do you use? WHat are your system specs (OS, CPU, GPU, memory)?