Inspiring

Version 26.2.2 (Build 3) Renderer menu is greyed out with Mercury Playback Engine Software Only selected.

Forum|Forum|2 months ago
May 11, 2026
13 replies
421 views

Media Encoder Version 26.2.2 (Build 3) Renderer menu is greyed out with Mercury Playback Engine Software Only selected. System Compatibility Report shows “No conflicts to report”.

Tested with NVIDIA Quadro RTX 5000 driver versions 596.36 (most current) and 582.53 (previous) with identical results.

Media Encoder Version 26.3 (Beta) has the same problem.

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EckiAME

Community Manager

Looks like a driver issue. AME 26.2.2.3 works with RTX PRO 5000 on driver 159.62. (different card/driver though.)

T

the outward spiralAuthor

Inspiring

As I said, I got the same results from the latest and previous drivers.

P

Puneet98A7

Adobe Employee

Can you export the report from SystemCompatibilityReport and attach it to the thread? It contains diagnostic information which might help identify the issue at hand

T

the outward spiralAuthor

Inspiring

See attached.

Additional troubleshooting:
Sometimes, if I hold the SHIFT key when launching Media Encoder, then select “Reset app preferences” in the “Reset Options” dialog and click the “Relaunch with Options” button, the greyed-out Renderer menu will show “Mercury Playback Engine GPU Acceleration (CUDA)” — but only sometimes.

SystemCompatibilityReport.ProjectAnalysis.txt

SystemCompatibilityReport.txt

P

Puneet98A7

Adobe Employee

Thank you for sharing the report!

From the looks of the report, CUDA should be the renderer for the session

Can you share from a session where the renderer shows up as software?

T

the outward spiralAuthor

Inspiring

On the other hand, the Renderer menu under “Video Rendering and Playback” in the Production/Project settings of Premiere Pro Version 26.2.2 is greyed out with Mercury Playback Engine GPU Acceleration (CUDA) selected. And the Export settings in Premiere allows selection of both Hardware and Software Encoding.

G

grantn9175573

Inspiring

Same here. I was finally able to get Media Encoder to recognize the graphics card, but no option to select Software Only.

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