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BenjaminJay
Participating Frequently
March 1, 2024

media encoder is now failing

  • March 1, 2024
  • 9 replies
  • 716 views

 


- Source File: /Users/benjamindevries/Library/Application Support/MisterHorse/PremiereTemp/Preview 20240214_173038_000001.mhbricks
- Output File: /Volumes/Temp/EP351 Lectric XPeak/Proxy/Preview 20240214_173038_000001_Proxy.mov
- Preset Used: Custom
- Video: 1920x1080 (1.0), 23.976 fps, Progressive, 203 (75% HLG, 58% PQ), Quality 100, Apple ProRes 422 Proxy, 00:00:00:06
- Audio: Uncompressed, 44100 Hz, Mono, 32 bit float
- Bitrate:
- Encoding Time: 00:00:00
02/14/2024 12:30:42 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------


- Source File: /Users/benjamindevries/Library/Application Support/MisterHorse/PremiereTemp/Preview 20240214_173038_000001.mhbricks
- Output File: /Volumes/Temp/EP351 Lectric XPeak/Proxy/Preview 20240214_173038_000001_Proxy.mov
- Preset Used: Custom
- Video: 1920x1080 (1.0), 23.976 fps, Progressive, 203 (75% HLG, 58% PQ), Quality 100, Apple ProRes 422 Proxy, 00:00:00:06
- Audio: Uncompressed, 44100 Hz, Mono, 32 bit float
- Bitrate:
- Encoding Time: 00:00:00
02/14/2024 12:30:42 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------


- Source File: /Users/benjamindevries/Library/Application Support/MisterHorse/PremiereTemp/Preview 20240214_173038_000002.mhbricks
- Output File: /Volumes/Temp/EP351 Lectric XPeak/Proxy/Preview 20240214_173038_000002_Proxy.mov
- Preset Used: Custom
- Video: 1920x1080 (1.0), 23.976 fps, Progressive, 203 (75% HLG, 58% PQ), Quality 100, Apple ProRes 422 Proxy, 00:00:00:11
- Audio: Uncompressed, 44100 Hz, Mono, 32 bit float
- Bitrate:
- Encoding Time: 00:00:00
02/14/2024 12:30:42 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

9 replies

B
BenjaminJayAuthor
Participating Frequently
March 4, 2024

The main problem is that the metadata/preset info isn't getting passed over from Premiere to media encoder. So, I choose a preset in Premiere Beta for export, then open media encoder and get the error message. I can choose the preset in media encoder and it will export. But, it should automatically have the preset from Premiere pro and be ready for export. 

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    March 4, 2024

    From the message you posted: 

    The source file's video stream is not compatible with this preset. Please choose a different preset.

    Ok...What happens when you switch to a compatible preset? 🙂

    B
    BenjaminJayAuthor
    Participating Frequently
    March 4, 2024

    ok, thanks! Let me know 🙂 Also, I noticed above I pasted the wrong part of the log file (not the end that is current). Here is the latest part of the log file, it has nothing to do with Mr horse. 

    Ben

     

     - Source File: /Volumes/Temp/EP352 This is the Weirdest Thing We've Ever Done/02 VIDEO/A7siii/RV Destinations integration/20240301_A7S_9019.MP4
     - Output File: /Volumes/Temp/EP352 This is the Weirdest Thing We've Ever Done/02 PROXY/20240301_A7S_9019_Proxy.mov
     - Preset Used: Match Source (Rewrap)
     - Video: 3840x2160 (1.0), 23.976 fps, Progressive, 203 (75% HLG, 58% PQ), Quality 4, 00:00:24:12
     - Audio: Uncompressed, 48000 Hz, Stereo, 16 bit
     - Bitrate: 
     - Encoding Time: 00:00:00
    03/01/2024 06:21:43 PM : Encoding Failed
    ------------------------------------------------------------
     
    The source file's video stream is not compatible with this preset. Please choose a different preset.
     
    ------------------------------------------------------------
     
     
     - Source File: /Volumes/Temp/EP352 This is the Weirdest Thing We've Ever Done/02 VIDEO/iPhone/IMG_test.MOV
     - Output File: /Volumes/Temp/EP352 This is the Weirdest Thing We've Ever Done/02 PROXY/IMG_test_Proxy.mov
     - Preset Used: Match Source (Rewrap)
     - Video: 3840x2160 (1.0), 60 fps, Progressive, 203 (75% HLG, 58% PQ), Quality 4, 00:00:08:29
     - Audio: Uncompressed, 48000 Hz, Stereo, 16 bit
     - Bitrate: 
     - Encoding Time: 00:00:00
    03/02/2024 08:26:29 AM : Encoding Failed
    ------------------------------------------------------------
     
    The source file's video stream is not compatible with this preset. Please choose a different preset.
     
    ------------------------------------------------------------
     
     
     - Source File: /Volumes/Temp/EP352 This is the Weirdest Thing We've Ever Done/02 VIDEO/iPhone/testfile.MOV
     - Output File: /Volumes/Temp/EP352 This is the Weirdest Thing We've Ever Done/02 PROXY/testfile_Proxy.mov
     - Preset Used: Match Source (Rewrap)
     - Video: 3840x2160 (1.0), 60 fps, Progressive, 203 (75% HLG, 58% PQ), Quality 4, 00:00:08:29
     - Audio: Uncompressed, 48000 Hz, Stereo, 16 bit
     - Bitrate: 
     - Encoding Time: 00:00:00
    03/02/2024 08:30:05 AM : Encoding Failed
    ------------------------------------------------------------
     
    The source file's video stream is not compatible with this preset. Please choose a different preset.
     
    ------------------------------------------------------------
    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    March 4, 2024

    Mister Horse's website has relevant info: https://help.misterhorse.com/hc/en-us/articles/4404717201041--Missing-media-for-these-clips-dialog-after-adding-a-transition

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    March 4, 2024

    Asking our friends over at Premiere Pro and Frame.IO…

    B
    BenjaminJayAuthor
    Participating Frequently
    March 2, 2024

    Ok, i was able to recreate the issue and record it https://share.zight.com/p9uBemB4

    B
    BenjaminJayAuthor
    Participating Frequently
    March 2, 2024

    Here's an example https://share.zight.com/KouK92Ee

    B
    BenjaminJayAuthor
    Participating Frequently
    March 2, 2024

    It seems to be importing properly with your recent update this morning. However, I'm noticing that in frame.io if you select a preset to upload (1080 or 720p) it always uses "match source High bitrate" as the preset in media encoder no matter what. So it's always uploading a 4k. 

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    March 1, 2024

    It seems that you are trying to create ProRes 422 MOV Proxies from within Adobe Premiere Pro. Would you be able and willing to share a project with media for us to look into the issue? I can private message you the instructions in this forum.

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