Skip to main content
Known Participant
Aug 23, 2024 3:51 PM UTC
Open for Voting

#nbsp on burn-ins coming from Premiere

Steps to reproduce:
    1. Apply Metadata burn-in in Premiere
    2. Send sequence to MediaEncoder

    3. Preview the preset in Premiere 
Result: Timecode burn-ins have #nbsp at the head, but this does not appear in Premiere.
Expected: See the burn-ins as they exist in Premiere.

 

 


System info
    Application: Adobe Media Encoder (Beta) v24.6.0.8
    OS: macOS v14.6.0, RAM: 64.00 GB GB, CPUs (logical): 24

22 replies

a_levenAuthor
Known Participant
Sep 12, 2024 1:53 PM UTC

No, we are on a feature with multiple users and can not update to 25.0 mid-show.

Translate
EckiAME
Community Manager
Community Manager
Sep 12, 2024 1:51 PM UTC

Beta versions are now at 25.0. Would you be able to test on this version?

Translate
Participant
Sep 12, 2024 1:40 PM UTC

Hi @a_leven , I am on the same version here and am experiencing the same issue.  The burn-ins look as expected in PR, but the output file includes '#nbsp' header.  Please advise.

Translate
a_levenAuthor
Known Participant
Sep 12, 2024 1:36 PM UTC

Can you please try using MediaEncoder 24.6 Beta?  That is what I am using when I see this error.  Also, to be clear, I am working within an Production with shared projects.  All users are on the same version of Premiere and MediaEncoder and all users are seeing this same issue.

Translate
EckiAME
Community Manager
Community Manager
Sep 12, 2024 12:25 PM UTC

Thanks for your project file. I was not able to repro your issue on macOS 14.6.1 (MacBook Pro 16", 2021, M1 Max) using Adobe Premiere Pro (Beta) 25.1.0.10 and Adobe Media Encoder (Beta) 25.1.0.9. I opened your project in PPro and sent it over to AME. The result shows offline media and metadata text but now " ".

Translate
a_levenAuthor
Known Participant
Sep 10, 2024 1:43 PM UTC

Please check your inbox and try again.

 

Thank you!

Translate
EckiAME
Community Manager
Community Manager
Sep 10, 2024 12:03 PM UTC

I am not able to access your files. Please review your private messages inbox.

Translate
a_levenAuthor
Known Participant
Sep 9, 2024 7:13 PM UTC

Following up on this.  I sent you a sequence for testing in a DM.  Please let me know if you have been able to troubleshoot,

Translate
a_levenAuthor
Known Participant
Aug 28, 2024 8:31 PM UTC

I messaged you, please let me know how I can send a PrP file.

Translate
EckiAME
Community Manager
Community Manager
Aug 28, 2024 2:35 PM UTC

Can you share a minimum repro project so we can look into the issue? I can private message you the instructions in this forum.

Translate