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Known Participant
August 23, 2024
Open for Voting

#nbsp on burn-ins coming from Premiere

Steps to reproduce:
    1. Apply Metadata burn-in in Premiere
    2. Send sequence to MediaEncoder

    3. Preview the preset in Premiere 
Result: Timecode burn-ins have #nbsp at the head, but this does not appear in Premiere.
Expected: See the burn-ins as they exist in Premiere.

 

 


System info
    Application: Adobe Media Encoder (Beta) v24.6.0.8
    OS: macOS v14.6.0, RAM: 64.00 GB GB, CPUs (logical): 24

22 replies

a_levenAuthor
Known Participant
September 12, 2024

No, we are on a feature with multiple users and can not update to 25.0 mid-show.

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EckiAME
Community Manager
Community Manager
September 12, 2024

Beta versions are now at 25.0. Would you be able to test on this version?

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Participant
September 12, 2024

Hi @a_leven , I am on the same version here and am experiencing the same issue.  The burn-ins look as expected in PR, but the output file includes '#nbsp' header.  Please advise.

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a_levenAuthor
Known Participant
September 12, 2024

Can you please try using MediaEncoder 24.6 Beta?  That is what I am using when I see this error.  Also, to be clear, I am working within an Production with shared projects.  All users are on the same version of Premiere and MediaEncoder and all users are seeing this same issue.

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EckiAME
Community Manager
Community Manager
September 12, 2024

Thanks for your project file. I was not able to repro your issue on macOS 14.6.1 (MacBook Pro 16", 2021, M1 Max) using Adobe Premiere Pro (Beta) 25.1.0.10 and Adobe Media Encoder (Beta) 25.1.0.9. I opened your project in PPro and sent it over to AME. The result shows offline media and metadata text but now " ".

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a_levenAuthor
Known Participant
September 10, 2024

Please check your inbox and try again.

 

Thank you!

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EckiAME
Community Manager
Community Manager
September 10, 2024

I am not able to access your files. Please review your private messages inbox.

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a_levenAuthor
Known Participant
September 9, 2024

Following up on this.  I sent you a sequence for testing in a DM.  Please let me know if you have been able to troubleshoot,

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a_levenAuthor
Known Participant
August 28, 2024

I messaged you, please let me know how I can send a PrP file.

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EckiAME
Community Manager
Community Manager
August 28, 2024

Can you share a minimum repro project so we can look into the issue? I can private message you the instructions in this forum.

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