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kayleee49369750
kayleee49369750
Participant
April 12, 2023

Audition 23.3 Crash on Windows with No Warning

  • April 12, 2023
  • 2 replies
  • 153 views

After a recording session, I was saving an RX (recording booth ambient sound) file. The file saved, then Adobe Audition just closed. No warning, no crash report/dialog, no prompt to save the other file: a 2 hour directed session. Because we'd done the session in one go, there was no break and no chance to save it earlier.

 

I've checked the cache locations, and the logs, but the file seems to be completely lost.

 

I can see in one of the log files that something 'crashed' at around 16:00 today (April 12) which would coincide with when Audition just closed itself.

 

I know the obvious explanation must be "you closed Audition" but even if I'd done that accidentally, there was no prompt to save the file. I could accept I might have closed it without realising, but I don't think I'd also dismiss a "Do you want to save...?" prompt without realising too!

 

Does this ring any bells or make any sense?

2 replies

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
April 12, 2023

The clue as to what failed is in these two lines from the last log file (where it crashed):

Ticks = 2074907 <14060> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() 
failed -- drive could not be monitored, driveLetter: "Z", lastError: "Error 5: Access is denied.\r\n"

Ticks = 2175219 <14060> <MF.WinDirectoryChangeMonitor> <4> System call CreateFile() 
failed -- drive could not be monitored, driveLetter: "Z", lastError: "Error 5: Access is denied.\r\n"

This is some sort of OS failure, by the looks of it - whatever drive this refers to should, apparently, be available - but it isn't. And it had to goes at it too.
Now, I don't know how your system is set up, but if this is a temp drive location then the OS could potentially take it over - and that's all it would take.

 

kayleee49369750
kayleee49369750Author
Participant
April 12, 2023

Oh forgot to say I checked the Windows Event logs and nothing in there either. It's like it closed *gracefully* but I cannot wrap my head around how? The Microsoft File Recovery tool wasn't able to retrieve anything sadly, presumably because nothing ever got written to disk.

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