Audition Tech loses my presets and favorites

Logged in yesterday, Windows... the Audition softtware is not recognizing my Focusrite 2i2 for some reason when I try to record.  All settings are correct, go though the restarts, etc.  Nothing.  Call Adobe, get an Audition tech who I give control of the computer.  He fixes it, but in the process erases all of my presets, favorites, keyboard shortcuts, the works.  I paid a vo guru guy hundreds of dollars for all of this.  Is there any way to retrive any of it?