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Inspiring
June 23, 2023

Mouse Scroll To Zoom Is Not Working Right - Sluggish Or Totally Non-Responsive

  • June 23, 2023
  • 18 replies
  • 2134 views

For the past week (not sure if this is related to version 23.5) on My Windows 11 computer, I can't scroll to zoom in and out. If I try once, nothing happens. If I try a second or 3rd time in rapid succession, it DOES zoom in - sorta. But not as much as I need and the delay from the execution of the scroll action and the zoom is super laggy.

It works perfectly fine on my Macbook Air. And the mouse here in the studio with the Windows desktop, my mouse's scrollwheel works perfectly for every other application - scrolling to zoom in Reaper, ctrl+scroll to zoom in Camtasia, and just general page scrolling. NO latency or trouble. It is ONLY in Adobe Audition. Anyone else had this problem and/or maybe have a suggestion for how to fix this?

 

 

18 replies

Brandon Menneke
Inspiring
November 6, 2023

I have a scrolling issue usually during playback. I can scroll along with the playback head to adjust my view while listening to playback but then sometimes it locks up and I can't scroll. I don't have a fix and this only happens in Audition.

Macbook Pro M1 Max 64GB

Participating Frequently
September 11, 2023

@SankarDeySarkar I just tried to scroll with the mouse in the newest Beta release of Adobe Audition; and I'm happy to say it works again. Thank you for your actions!

Adobe Employee
September 11, 2023

Thank you @kleincoeli for the confirmation.
For all the respected Audition users, the fix will be available in upcoming Audition release. Thank you all for your help.

kleincoeli
Participating Frequently
September 10, 2023

Fixed for me using latest beta. Mac OS Ventura. 

Adobe Employee
September 8, 2023

Thank you @jlmmelssen for the detailed input. Audition team has fixed the issue. Is it possible for you(and others) to please try out latest beta builds and give your input?

Participating Frequently
August 31, 2023

https://www.facebook.com/100000589306577/videos/229581243369840/ 

I posted a video with the scrolling error in Audtion on facebook.

On the left side the non responding beta version 24.1.0.2 and on the right side the responding version 23.3.0.55 (the latest version were scrolling works).

 

about the system:

 

Apparaatnaam 2019-i7-Medion

Processor           Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz   3.19 GHz

Geïnstalleerd RAM-geheugen   8,00 GB (7,86 GB beschikbaar)

Apparaat-id       55A7F65E-EB93-4871-8A4B-8EBBA40CF19D

Product-id          00330-80213-20797-AA886

Type systeem   64-bits besturingssysteem, x64-processor

Pen en aanraken              Pen- of aanraakinvoer is niet beschikbaar voor dit beeldscherm

 

 

Editie    Windows 11 Pro

Versie   22H2

Installatiedatum              ‎25-‎9-‎2022

Build van besturingssysteem     22621.2215

Ervaring               Windows Feature Experience Pack 1000.22662.1000.0

 

Mouse is a Microsoft Wireless Mouse 2000 type: TA-2009/1762

 

Participant
August 30, 2023
quote

Thank you all for reproting the issue. Audition team tried to repro this issue, but not able to do so.yet. We need your help to isolate the bug and fix it. 
If you can provide little bit more details, will help us

1. System configuration(Like CPU, RAM, Mac Intel/Arm)
2. OS Version 
3. Does it happen in Multitrack only or even in Waveform view, if it is in waveform - is it a file type specic(like mp3)?
4. Complexity of the project - no of files in track, session.
5. A small video recording narrating the issue
Looking forward for your help. 

By @SankarDeySarkar

 

System info:

2018 Macbook Pro
Processor: 2.3 GHz Quad-Core Intel Core i5

Graphics: Intel Iris Plus Graphics 655 1536 MB
RAM: 16 GB 2133 MHz LPDDR3
MacOS: Ventura 13.5

I have been using a 2022 Magic Trackpad (issue happens whether it's plugged in or on bluetooth, makes no difference)

I'm not going to record a video because it won't help very much but I'll describe it in deeper detail.
When trying to zoom in on a waveform file (mostly WAVs but also MP3s, file type makes no difference), scrolling up or down usually had a smooth zoom in/out effect. Ever since this newer version of Audition, when trying to scroll to zoom, the zoom will jump and be "laggy" and it's extremely difficult to zoom where you're trying to because it will either zoom way too much or not at all. 

David J Hensley
Participant
August 30, 2023

Mac Mini M2 | Mac OS 11.4 | 8 GB RAM | using a wireless rechargeable magic mouse | Adobe Audition 23.6.0
I upgraded to 23.6.1 and immediately noticed this issue with scrolling in on my wav form when trying to edit, even happens with Mp3 and in multisession or just an audio file. I made a video showing my issues: 

Adobe Employee
August 21, 2023

Thank you all for reproting the issue. Audition team tried to repro this issue, but not able to do so.yet. We need your help to isolate the bug and fix it. 
If you can provide little bit more details, will help us

1. System configuration(Like CPU, RAM, Mac Intel/Arm)
2. OS Version 
3. Does it happen in Multitrack only or even in Waveform view, if it is in waveform - is it a file type specic(like mp3)?
4. Complexity of the project - no of files in track, session.
5. A small video recording narrating the issue
Looking forward for your help. 

Participant
August 12, 2023

I'm on the latest Mac OS and it's been happening for me ever since this summer as well. Irritating for sure. Hope it gets solved soon.