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davidt85635963
Participant
February 24, 2018

P: DNG converter 10.2 installs but fails to open

  • February 24, 2018
  • 19 replies
  • 835 views

My PC Windows has 10 updated. I use CS6, Bridge 5.0.0 and ACR 9.1.1 I use DNG converter 10.1 which works fine. The problem is that when I install DNG 10.2 the programme does not open up. The little blue circle rotates for a few seconds but then disappears. Your help greatly appreciated.

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    19 replies

    F
    FeedbackCommunityMember
    Inspiring
    February 22, 2020
    I tried to install the visual C++ as well and it still won't open version 12.2. It seems that 12.2 is the only version that will open the .cr3 files. is the DNG converter the only program available to convert these files, that you know of?
    F
    FeedbackCommunityMember
    Inspiring
    February 13, 2020
    Hi Jeff. 11.3 worked fine, but I have this issue with 12.2. The same vc_redist fix made it work again.


    MadManChan2000
    Adobe Employee
    MadManChan2000
    Adobe Employee
    March 20, 2018
    Update:  We believe we have found the root cause of the issue that some of you are experiencing with running DNG Converter 10.2 on 64-bit Windows.  This will be fixed in our next update.  In the meantime, the link that David posted to the Visual C++ Redistributable should work.

    Thanks for your patience.

    Eric
    dfranzen_camera_raw
    Adobe Employee
    dfranzen_camera_raw
    Adobe Employee
    March 14, 2018

    If you have this problem please try installing Microsoft's Visual C++ Redistributable for Visual Studio 2015

     

    Available for download at this URL:

    https://www.microsoft.com/en-us/download/details.aspx?id=48145

     

    Thank you,

    David
    A
    Anonymous
    March 9, 2018
    Maybe this has to do with the version of windows 10?

    For example, photoshop 19.1 won't run on win 10 versions after a certain version/update.

    https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-19-1-not-compatible-with-windows...
    F
    FeedbackCommunityMember
    Inspiring
    March 8, 2018
    David's link worked for me too, so I'm sticking to 10.1.

    Thanks to all of you for your comments!!
    F
    FeedbackCommunityMember
    Inspiring
    March 8, 2018
    Thanks Leon. I know the problem is not in 10.1 but that version does not support my camera. I need 10.2, so currently I'm not able to use RAW files in Pshp or Lightroom.. ;(
    F
    FeedbackCommunityMember
    Inspiring
    March 8, 2018
    Fred, Use the link David posted above and install 10.1. That one seems to be a 32 bit version and works
    F
    FeedbackCommunityMember
    Inspiring
    March 7, 2018
    same issue here. looks like prior versions are 32bit. This one 64bit. you will find exception errors in the application eventlog. (kernelbase.dll)  
    To check if the installer installs in the wrong folder I copied the whole map to Progarm Files (x86).
    same issue. Unfortunately my new camera is only supported from 6.2 on..  Can't use raw files while this issue isn't solved.
    F
    FeedbackCommunityMember
    Inspiring
    March 7, 2018
    Yep, same again here. 10.2 fails to launch on my fully updated Win 10 64-bit platform. Had to update to 10.1 - which is fine - from my current 9.6.4 when it failed to convert files from my newly firmware updated OMD -EM1 II. What a rigamarole. Any feedback from Adobe? Poor show!
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