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Inspiring
February 12, 2019

P: Enhance Details broken - All-black preview and final render

  • February 12, 2019
  • 235 replies
  • 3122 views

I was super excited about the new Enhance Details feature rolling out today.  However, something about it refuses to work for me.  When I select the feature on an image, the preview pane only shows a completely black pane on the "Enhanced" version.  Furthermore, when I click the "Enhance" button, processor and GPU rev up and the progress bar moves, but ultimately it only renders a completely black DNG.  This seems to happen on any photo in my collection.  I have verified that I am updated to the correct version of windows, and that I am working on a CR2 RAW file.  Screenshots:

 


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    235 replies

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    Todd Shaner
    Todd Shaner
    Legend
    February 15, 2019
    I'm having no issues on my Windows 10 1809 Build 17763.316 system with Nvidia Quadro P2000 GPU driver 411.95 and i7-8700K processor. It takes between 20-30 sec. to build the enhanced DNG using Canon 5D MKII 21Mp CR2 files.
    With the images I tried so far the enhancement is very subtle and only visible in very fine detail areas when viewed at 2:1 Zoom View as below:

    T
    toney_hikes
    Participating Frequently
    February 15, 2019
    I see an Intel in the mix also.
    C
    Cicuryn10499771
    Known Participant
    February 15, 2019
    Happens to me too on my laptop with 740M. I tried with and without GPU acceleration, all black. Updated drivers to 418.91, tried both with and without GPU acceleration but still all black, both preview and result.

    Lightroom CC version: 2.2 [ 20190204-1600-e7ae188 ] (Feb  4 2019)
    Operating system: Windows 10
    OS Version: 10.0 [17763]
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 2,1 GHz
    Built-in memory: 8082,7 MB
    Real memory available to Lightroom CC: 8082,7 MB
    Real memory used by Lightroom CC: 1945,2 MB (24,0%)
    Virtual memory used by Lightroom CC: 3743,7 MB
    Memory cache size: 1739,7 MB
    Internal Camera Raw version: 11.2 [ 134 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1091MB / 4041MB (27%)
    Camera Raw real memory: 1092MB / 8082MB (13%)
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Displays: 1) 1920x1080, 2) 1920x1080, 3) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
    Graphics Processor Info: 
    DirectX: NVIDIA GeForce GT 740M (25.21.14.1891)
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    February 15, 2019
    Camera Raw is still visible in the CC app. Please scroll down to the end of the list. There you'll find CameraRAW.
    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    M
    mv39845899
    Participating Frequently
    February 15, 2019
    I guess this happens only on Nvidia graphics. All answers above pointing to the same non-solving faq-pages (clean reinstall, disable GPU....). Why?
    Now I also notice that Camera Raw is no longer visible in the Creative Cloud app.
    Camera Raw works in Photoshop anyhow
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 15, 2019
    Updated my old graphics card (NVIDIA Quadro K600) with a newer one (NVIDIA GeForce GT1030) and the latest NVIDIA driver (418.91, Feb. 6 2019). Enhance Details is now working in Lightroom.  A little unsteady at first (preview worked, but still generated an all-black DNG), but then subsequent photos worked and the all-black DNG suddenly changed into the intended image.
    T
    toney_hikes
    Participating Frequently
    February 15, 2019

    I have the latest Windows version 1809, updated latest nvidia drivers, Open GL, Direct X12 and still the same black preview and dng conversion on all adobe apps. 

    My Intel Processor is a i7 3770K

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 15, 2019
    Yesterday on Mojave 10.14.3 Enhanced details I've tested, all work fine, today I just reinstall OSX, installed High Sierra 10.13.6, same version Lightroom on same Mac, render black dng image...
    Gpu acceleration on/off in both combination resulted black image or image with artefacts.

    Graphic card is Intel hd4600
    Intel i7 processor
    Latest Lightroom, Photoshop, camera raw.
    S
    Adobe Employee
    simonsaith
    Adobe Employee
    February 14, 2019
    Intel has released a Windows 10 (64bit) GPU driver today (Beta version 25.20.100.6577) that at least addressed one known enhanced details issue, please download and install from https://downloadcenter.intel.com/product/80939/Graphics-Drivers
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 14, 2019


    Reference: Lightroom Classic, Hardware host: Dell XPS running Windows 8.2 When attempting to use Enhance details the resulting image is a completely un-viewable black image. The raw image appears to cycle through the enhance detail process then produces failed result.
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