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FeedbackCommunityMember
Inspiring
February 12, 2019

P: Enhance Details broken - All-black preview and final render

  • February 12, 2019
  • 235 replies
  • 3122 views

I was super excited about the new Enhance Details feature rolling out today.  However, something about it refuses to work for me.  When I select the feature on an image, the preview pane only shows a completely black pane on the "Enhanced" version.  Furthermore, when I click the "Enhance" button, processor and GPU rev up and the progress bar moves, but ultimately it only renders a completely black DNG.  This seems to happen on any photo in my collection.  I have verified that I am updated to the correct version of windows, and that I am working on a CR2 RAW file.  Screenshots:

 


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    235 replies

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    J
    john27rg
    Participating Frequently
    February 23, 2019
    Installed latest Nvidia driver 417.19 and restarted but no joy yet. Sent updated dxdiag to Pete. Agree this is "nice to have", so I'm ok with waiting until this is fixed. Wasn't expecting this anyway. 🙂 
    M
    myrkol92403038
    Participating Frequently
    February 23, 2019
    well i use the ddu driver removal program in safe mode and install the latest nvidea driver 419.17 and now everything seem to work properly 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 22, 2019
    Thanks so much for posting this solution! This worked really well for me also. 🙂
    M
    myrkol92403038
    Participating Frequently
    February 22, 2019
    i would not update ,since i did lightroom classic cc and lightroom both stop working and goes straight to to crash screen
    M
    myrkol92403038
    Participating Frequently
    February 22, 2019
    gtx 1080 maxq  same issue and even worst if i do not desable the graphic card the lightroom classic goes directly to the crash screen , how come we are use as guinea pig, if the product get release it should work
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 21, 2019
    back to DCRAW for XTRANS files
    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    February 21, 2019
    "Keep chasing the good light."  Well said.  I've yet to software from anywhere that's any good at making or replacing missing or bad pixels. Good pixels only come from good light.  

    P
    philippw96239854
    Participant
    February 21, 2019
    Mark, what do you want? A personal letter with an excuse, just for you? It already became clear a week ago that this feature is not yet as stable as it should be. I'm sure Adobe is very aware of this. So please stop spamming this forum unless there's anything useful to contribute to help fix the issue. It's kinda annoying to receive an update email every time you keep on ranting about this issue.
    M
    MarkHarryWestling.com
    Participating Frequently
    February 20, 2019
    As I have every right to; they're a corporation. I'm a customer. They need to listen to every customer's feedback whether critical or complimentary.

    Just which university did you get your PhD in customer relations from?
    richardv25252019
    richardv25252019
    Participating Frequently
    February 20, 2019
    You were just literally lecturing Adobe with a nasty tone.
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