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Inspiring
February 12, 2019

P: Enhance Details broken - All-black preview and final render

  • February 12, 2019
  • 235 replies
  • 3122 views

I was super excited about the new Enhance Details feature rolling out today.  However, something about it refuses to work for me.  When I select the feature on an image, the preview pane only shows a completely black pane on the "Enhanced" version.  Furthermore, when I click the "Enhance" button, processor and GPU rev up and the progress bar moves, but ultimately it only renders a completely black DNG.  This seems to happen on any photo in my collection.  I have verified that I am updated to the correct version of windows, and that I am working on a CR2 RAW file.  Screenshots:

 


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235 replies

Participating Frequently
February 20, 2019
All I recommended is that you take a look at your lecturing tone of voice.

And I hope they fix it soon as well.
richardv25252019
Participating Frequently
February 20, 2019
Wow, lol. You need to calm down on this Adobe controlled site.

Hope Adobe has this fixed soon. I'd really like to try it on some city photos I have.
Participating Frequently
February 20, 2019
Richard, I can't thank you enough for your condescending lecture. So let me return the favor. This is supposed to be a forum where we openly discuss problems and issues that we experience as customers.

If you want to be a shill for Adobe, I suggest you go to their website to do so. Again, I'm going to state that this is a very poor release that Adobe has failed on so many different hardware platforms, OS levels, and cameras.

Have a lovely day Richard.
richardv25252019
Participating Frequently
February 20, 2019
Mark, if you are a CIO you should know that this is cutting edge tech that is very hardware dependent and no one has the budget to check every version of possible hardware out there. It broke and it is a disappointment it doesn't work at release for me, but I still excited to see what else they can do with machine learning platform Apple and Microsoft literally just released to the public.

It's not like they broke an existing feature or messed up my catalog.
Participating Frequently
February 20, 2019
Kind of like a Windows Insider except you get to pay.(in more ways than one)
Participating Frequently
February 20, 2019
As a 30+ year CIO, this strikes me as appalling software development quality assurance. For Enhance Detail to have failed on so many hardware platforms, video cards, O/S versions, and especially camera brands and models, it's abundantly clear to me that Adobe rushed this out and let US, the user base, be their guiney pigs. Shame on you Adobe!
Participating Frequently
February 20, 2019
Well said. The good thing is that we (the fan base) have come together to identify a short fall. It's been interesting seeing all the responses to this issue. Adobe hyped it as a awesome, great new feature. Not. So let's keep having fun in our discussion and see what Adobe does for us. (as we continue to pay the premium).
Participant
February 20, 2019
Yes, what Mark Westling said. FWIW, the temporary workaround config file did work for me but I doubt most will notice any great enhancement by using this feature (at least in its present state). I have a professional monitor calibrated to 99% RGB at 8 bit color. I can see the difference with some files but without a truly discerning eye and a similar quality monitor, most wont see the difference so don’t waste your time on this at least till Adobe fixes the issue. I have done some extensive testing of the feature with FujiFilm Xtrans test files and the enhancement is most noticeable with those files as opposed to Nikon files. That is as Adobe claimed the primary target to be. Even still, I doubt under most conditions that most people will see a significant difference using Enhance Details in its current state. I do suspect it will be improved upon. Bottom line, stop wasting your time trying to fix the black out issue at this time. Keep chasing the good light.
Inspiring
February 20, 2019
It's based on a well-documented human trait. FOLO. Fear of Losing Out. 🙂
DWU01
Participating Frequently
February 20, 2019
My conclusion exactly.  Why waste hours trying to make a marginal enhancement work - Adobe will eventually get it right.