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Participant
December 11, 2020

P: Opening images is restarting computer (macOS Big Sur)

  • December 11, 2020
  • 25 replies
  • 842 views

Big Sur is killing my iMac photoshop experience. Freezes hard each and every time I try to use Camera Raw and Bridge then restarts the machine. The only thing I can do in Camera Raw is click open. It will not let me adjust any image without freezing instantly and then restarting the computer.  Bridge is completely useless and does zero after opening except crashing the OS and restarting the computer all over again. Photoshop is working fine now. But at first it was giving me the dreaded spinning beach ball every time I tried to use any tool. But that seems to have worked out now and is working just fine. My computer has 32 gigs of ram and a 3.2 intel processor and over 1 TB of free hard drive space. It is the old school spinning platter type of drive. Which after updating too Big Sur was really working hard even when at sleep for awhile but that seems to have worked itself out as well.  

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25 replies

Participant
March 17, 2021

I fixed it by going back to the previous version of Adobe camera Raw. It was version 13.1 that was creating all the trouble. Going back to Verizon 12.4 fixed the issue. Since then Adobe just came out with a newer version and it works great. 

Inspiring
March 17, 2021

Hi guys,

I reinstalled my iMac with Big Sur and installed the latest Photoshop and Bridge version - but the problem remains.

The CameraRAW dialog doesn't even open, and the adjustments in the settings are neither working.

Is there a solution already after the last post?

RobertoBoi
Participant
February 15, 2021

Same to me!
Since I have updated me CC I have the same problem.
It happens in Photoshop and Lightroom when I open a RAW file and I'll try to make a setting. My iMac (Big Sur, Retina 5K, 24GB Ram) freezes and reboot again. After reboot Bluetooth is switched of and I have to connect a mouse via cable to activate my bluetooth mouse again.
It seems that since the last CC update, Camera Raw is blocking something cause I have this phenomenom with Photoshop CC and Lightroom too.

Participant
January 19, 2021

Thanks for sharing your fix @Bob Dalton  unfortunately this hasn't worked for me. Bridge still crashes for me straightaway when opening a raw file to edit 

Inspiring
January 19, 2021

FIXED...Update

Hopefully this helps someone else with this issue.

Start the Bridge, open a Raw file and let Camera Raw 13.1 open

Using the Settings option icon (Top Right) open the Camera Raw Preferences

Select Performance

under "Use Graphics Processor:" change from Auto to Custom

Deselect 

Use GPU for image Processing (Process Version 5 or higher)

My current system has a AMD Radeon R9 M380 - 2GB processor

In my opinion, and I can only make an good guess here, Big Sur has a real issue with allowing applications access to portions of the HD.  I am uncertain, but it appears that files needing access are failing and causing preference files to be accessed in such a way that it causes a complete crash (forced reboot) on OS X 11.1

Hopefully this helps Adobe support and perhaps a developer in providing us with an update that corrects this issue.

Below is a screenshot of the settings (computer is running in German)

Inspiring
January 19, 2021

For some reason, when trying to make adjustments in Camera Raw NEF (RAW) files prior to opening Photoshop, the application after making two or three adjustments causes the blue-tooth connection to the mouse and keyboard to disconnect, rainbow swirl spins for 30 seconds and the Mac crashes. reboots.  It takes a while for the bluetooth connections to re-establish and I can log back in.

Every now and again the mouse will re-connect and I can make one adjustment before crashing 

This is a real issue, I have done a complete install on the OS X, installed nothing, no apps other than Creative Cloud and Photoshop.

2017 iMac 27" 32GB RAM

Participating Frequently
January 18, 2021

It seems that the bug that's been bugging Mac 'older OS' users is now bugging 'new OS' users - with a side order (apparently) of bugging Windows users too.  The problem seems to lie in ACR 13.1 - which hasn't had an update in amongst the recent raft of updates for the Photography Plan programs.  Why not?  The plan contract includes regular updates to the plan programs 'on tap' - inference being that they will work.  I object to paying for that service and having to use the previous version of ACR to make the rest of the programs usable. I've been looking at Affinity as a replacement, which, OK, doesn't have some capabilities I use, but does at least WORKS without freezing the computer solid.  As this problem was recognised over a month ago, what IS Adobe doing?

Participating Frequently
January 18, 2021

Seems the bug that's been bugging Mac 'older OS' users has not been fixed and is now also bugging 'newest OS' users.  The consistent item seems to be ACR 13.1 - which hasn't had any of the recent raft of updates issued for the Photography plan programs.  Come on Adobe, get the thing sorted out.  Base line is.....Affinity does the job your program isn't doing.

Myron G
Participating Frequently
January 12, 2021

The newest Camera Raw is crashing my computer every time I use Camera Raw. Did this newest update to PS now fix that? Please if anyone has some answers I would appreciate it, thank you !

Participant
January 10, 2021

Hola, me sucede los mismo cuando uso Camera Raw o Lightroom. Me congela el iMac y luego se reiniciar. Ya la lleve a un centro de servicio y no tiene "nada", no encontraron problemas en las memorias ras ni en el disco duro, y tampoco en el sistema operativo. Hice incluso downgrade a Catalina para probar, pero sigue haciendo lo mismo. Me dijeron que puede ser la mother board y que puede ser unos $1000 cambiarla 😕😕  ¿alguien sabe que pasa?