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Participant
March 18, 2016

P: Opening JPEG files says "file was not found"

  • March 18, 2016
  • 33 replies
  • 913 views

Hi, I'm Bruno from Brazil... I use Photoshop CC for MAC. I did the last actualization two days ago... And now I can't open any file in JPEG format. It show this window when I try to open : "Could not complete your request because the file was not found." Can you help me, please?? ! ! ! Thanks for your att.

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33 replies

Legend
March 18, 2016
It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: 

http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information
Legend
March 18, 2016
Does this happen for all JPEGs or only specific ones?

Go to Preferences > Camera Raw...

What do you have set for JPEG and TIFF Handling? 

Inspiring
March 18, 2016
Photoshop hasn't had an update since January - are you talking about the Camera Raw update from a few days ago?

Did you have JPEG set to open in Camera Raw?  If so, try disabling that preference.