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anthonynowack
anthonynowack
Participating Frequently
April 7, 2023

P: (Windows - A750 & A770 GPU) New Denoise turning images black and white

  • April 7, 2023
  • 94 replies
  • 27949 views

Using the new AI Denoise feature seems to darken my images and strip almost all the color out of them. Files are from a Nikon D500 being processed by a Ryzen 5 3600, 32GB RAM, and Intel A750 video card on Windows 11. Tried to create virtual copy of file and reset all other adjustments and it makes no difference. Still dark and almost completely black and white.

    94 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 13, 2023

    @anthonynowack 
    Those are the correct versions. Verify your Intel Drivers are up-to-date.

    Rikk Flohr: Adobe Photography Org
      anthonynowack
      anthonynowackAuthor
      Participating Frequently
      June 13, 2023

      Rikk,

      What is the version number of this new update. After updating just now I'm showing Lightroom 12.4 and Camera Raw 15.4 and I'm still getting the same behavior.

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        June 13, 2023

        Greetings all,

         

        Updates for Adobe Photography products have been released.  The June 2023 updates contain a fix for this issue. 

        If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

        Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

         

        Thank you for your patience.

        Rikk Flohr: Adobe Photography Org
          Miyamoto
          Miyamoto
          Participant
          June 11, 2023

          I have this issue with the Intel Arc A770. Newest drivers, completely fresh Windows 11 installation. Images turn very dark, losing color (sepia).

            yamato713108855
            Community Expert
            yamato713108855Community Expert
            Community Expert
            May 31, 2023

            Hey Jari3018652878n8.

             

            What is the GPU?
            If you haven't updated your graphics driver, try updating to a new one.

            J
            Jari3018652878n8
            Participant
            May 31, 2023

            The function was very good at first and I thought that finally a tool that is useful. Lately it's been messing up my Pictures and coloring them purple. Where could I look for a fault? Window is an operating system.

              D
              dj_paige
              Legend
              May 31, 2023

              There have been plenty of recent threads about noise reduction turning the photo green or magenta or some unwanted color. Please search for them. I believe there is a correct answer, but I do not know what it is.

              S
              speed.dave
              Participant
              May 30, 2023

              The 5/10 Intel driver stopped my system in its tracks, forcng me into a refresh of Win10Pro.

               

              I just got things back to normal and dropped into the Intel Support Community where I fount the following in my thread:

               

              "Before we close the thread, we would like to let you know that our driver developer team is currently working with Adobe to address the issues with the Denoise functionality in Lightroom not working correctly. Unfortunately, we can't provide an ETA for the fix to be included in the production driver, but rest assured that we are working on it and expect it to be very soon."

              I hope they spend a little more time testing the driver next time.

               

                N
                nightspirit69
                Known Participant
                May 28, 2023

                The Intel link was my post and hopefully they will work to find a solution, although I am not too hopeful. I can't afford to replace a laptop I just bought so I may have to look at other software solutions. I don't use denoise all that much, but I also want what I pay for to work as intended. Adobe states this card is compatible with Photoshop and Lightroom and there is an obvious issue. 

                allanmarcus
                allanmarcus
                Participant
                May 28, 2023

                Thread on the Intel forum that might be useful to follow

                https://community.intel.com/t5/Graphics/Photoshop-Lightroom-Denoise-AI-doesn-t-work-with-Arc-cards/td-p/1488008

                 

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