Participating Frequently

P: (Windows - A750 & A770 GPU) New Denoise turning images black and white

Forum|Forum|2 years ago
April 7, 2023
94 replies
27949 views

Using the new AI Denoise feature seems to darken my images and strip almost all the color out of them. Files are from a Nikon D500 being processed by a Ryzen 5 3600, 32GB RAM, and Intel A750 video card on Windows 11. Tried to create virtual copy of file and reset all other adjustments and it makes no difference. Still dark and almost completely black and white.

Windows

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Rikk Flohr_Photography

Community Manager

We are attempting to collect additional information to share with your GPU manufacturer. Please follow the instructions in the pinned post.

Thank you!

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Greetings All,

~~We would like to collect some logs so we can confer with your GPU manufacturer. Can you please follow the instructions here:~~

(WINDOWS ONLY) SAVE THE DXDIAG REPORT

~~The tool dxdiag produces a report that can be helpful to the engineering team while investigating problems.~~

~~Press the Windows key on your keyboard or click the Windows button in the taskbar.~~
~~Type 'dxdiag' (this does a search for the program).~~
~~Press the Enter key.~~
~~Wait for the DxDiag window to appear.~~
~~When it's enabled click the Save All Information button.~~
~~Save the DxDiag.txt file and submit it when reporting problems.~~

~~You can post the DXDiag.txt file to your reply and I will collect them.~~

We've received enough logs to evaluate. Thank you for posting them.

Rikk Flohr: Adobe Photography Org

Bigbilldid

Participating Frequently

Bonjour,

Lorsque j'utilise la "nouvelle" réduction du bruit avec CAMERA RAW 15.3 à partit d'un fichier .nef non édité, brut sortie d'un nikon Z6II ou Z7II ou D500, j'obtiens un fichier .dng monochrome bleuté sans réduction de bruit, le poids de la photo ne change pas. Ce probléme arrive sur LRc 12.3 et Ps 24.5. (ce problmé arrivait dans la précédente version et sur la version BETA de Ps). Je travaille sous windows 11, 64Go de RAM DDR5, ma carte graphique est une INTEL A770 dont les pilotes sont à jour.

Ci joint une image d'illustration de la situation.

Merci de votre aide, cordialement,

Didier Cornilleau

A

Andrew29579244pc96

Participant

For me the culprit is clearly my discrete GPU (Intel Arc A370M), as I've now established that my integrated GPU (Intel Iris Xe) can perform AI denoise without issue (done by customising graphics setting for Photoshop to 'Power Saving', see screenshot). I'd been having the same problem where AI denoise progressively darkening images and stripping almost all the color out. However, I noticed that occasionally it would work. It then occured to me that ever since I've had the laptop (about 3 months) photoshop would randomly and periodically switch to the integrated GPU (prompting a warning), despite me customising the app as 'High Performance' to use the discrete GPU. Doing so purposefully then solved the issue. In my uneducated opinion there's clearly an issue with Photoshop and Intel Arc GPUs that goes deeper than just the AI noise feature.

Rikk Flohr_Photography

Community Manager

If you are affected by this issue, please click the up arrow at the top of the post so we can better gauge how many are using this Intel GPU and having the problem.

Thank you.

Rikk Flohr: Adobe Photography Org

T

toddc96180025

Participating Frequently

The graphic card on my (very new) Lenovo Yoga 7i 16" laptop is a Intel Arc A370M 4GB GDDR6 ... and I'm having the same issue.

Rikk Flohr_Photography

Community Manager

Thanks for the additional data point

Rikk Flohr: Adobe Photography Org

T

toddc96180025

Participating Frequently

I have the same issue going on. Darkened image and devoid of color. This is from a Nikon Z7II and on a brand new Lenovo laptop. All drivers on the laptop are up to date.

P

paul29504162hn97

Participant

I have the same issue and run a solid new system.

M

Manuel RodríguezA

Participating Frequently

Which video card do you have?

yamato713108855

Community Expert

Do you know the support status of Intel Ark for the proprietary GPU recently released by Intel?

If it is not a check target in a rare environment, it may have escaped debugging and been released.

PC with built-in Intel Ark

https://www.nec-lavie.jp/products/notebook/lavie/n15/

Questions from users

https://community.adobe.com/t5/lightroom-classic%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/ai%E3%83%8E%E3%82%A4%E3%82%BA%E9%99%A4%E5%8E%BB%E3%82%92%E3%81%99%E3%82%8B%E3%81%A8%E3%83%A2%E3%83%8E%E3%82%AF%E3%83%AD%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86/td-p/13741070?profile.language=ja

P

PatGarrett

Inspiring

New Denoise not working. I'm running LC12.3 recent upgrade. the preview and saved DNG are sort of a B&W version (see attached screen capture.) I've tried the new denoise on several different file types (CR2 CR3 DNG ARW) all with the same result.

My machine

Processor

1x 12th Generation Intel® Core™ i7-12700H Processor(Core™ i7-12700H)

Memory

1x 32GBLPDDR5-4800

Operating System

Windows 11 Home 64(EN:English)

Hard Drive

1x 1 TB SSD PCIe

Wireless Network

1x Wi-Fi 6 2x2 AX; Bluetooth® 5.1 or above

Ports

1x 1 x Type-C (Full Function + Thunderbolt 4); 1 square DC in; 2x USB-A 3.2 Gen 1; 1 x HDMI 2.0b; Audio jack

Camera

1x 720P HD IR Hybrid with ToF

Graphics

1x Intel Xe-HPG DG2 4GB GDDR6

Monitor

16" WQXGA

Included Warranty

1YR Premium NBD

C

Charles Ruscher

Participating Frequently

I just posted my issue with Denoise. Major green cast added to background but not model. I have an Nvida card. Looks like we are bata testing which is all good. Keep the new features comming is what I say.

https://community.adobe.com/t5/lightroom-classic-discussions/major-color-shifts-with-the-new-ai-denoise-in-lightroom-12-3/td-p/13737473