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PixlPusher
Participant
September 26, 2025

beta version 30.0 refuses to download and install in the creative cloud desktop app

  • September 26, 2025
  • 17 replies
  • 756 views

Keeps giving me these error messages..


Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 7 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 10.0.26200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

 

For the record, the creative cloud app says version 30 "Works on this device"

Windows 11 Version 25H2

 

    17 replies

    S
    Community Manager
    Smriti CapoorCommunity Manager
    October 15, 2025

    Hello @Aurora98A2 Windows 11 Pro v22H2 is not supported for MAX release.

    A
    Aurora98A2
    Participant
    October 13, 2025

    I'm having a similar problem. From the Apps screen, it tells me it's incompatible. Going into specifics, the message asks me for Windows 11 v23H2 or Windows 10 v22H2. However, when I check my operating system, I see that I already have Windows 11 Pro v22H2, so I'm confused...

    S
    Community Manager
    Smriti CapoorCommunity Manager
    October 10, 2025

    Hello @NOELIA38191682z574 The team informed me that you are not on a supported OS for this MAX release. Please upgrade from Win 11 22H2, which is not a supported OS version anymore with the 30.0 release.

    S
    Community Manager
    Smriti CapoorCommunity Manager
    October 10, 2025

    Hello, I have raised this again with the team.

    N
    NOELIA38191682z574
    Inspiring
    October 9, 2025

    @MTSBob I completely uninstalled all the remnants and even then when I installed it again it didn't work.

    N
    NOELIA38191682z574
    Inspiring
    October 9, 2025

    @MTSBob I couldn't continue without installing. How did you do a complete removal?

     

    M
    MTSBob
    Known Participant
    October 7, 2025

    @NOELIA38191682z574 #104 is working for me. I did to a full uninstall of the previous version prior to installing it.

     

    N
    NOELIA38191682z574
    Inspiring
    October 6, 2025
    Version 30.0.0#104, available today, continues to have the same error. Please, Adobe, resolve the issue 

     

    N
    NOELIA38191682z574
    Inspiring
    October 2, 2025
    I'm also facing the same error. And in version 30.0.0 #91 it continues.
      urnman68
      urnman68
      Participant
      September 30, 2025

      I am also experiencing the issue and I have for about a week.  Same logs and same error message.  

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