Files won't close when doing a Save...

@Rohit_Jain 

Hey there,

We're also having some issues with some of our users.

One of them are using Adobe Illustrator version 29.71

On some files Adobe Illustrator closes without any problem, while on others the program just wont close down.

We have to close the program without saving, even though it's already saved.

Any help is appreciated.

Thank you for raising this @Kristina22368250590z We are looking into this.

Having the exact same issues.
Have employed your workaround to create a new file, copy and paste my old content into the new file, and save it again.

I seem to have determined at least part of the problem. 

After completely uninstalling (including user preferences), registry cleaning, reinstalling. As long as I create a new file, it will work perfectly. If I open an old file (anything created prior to uninstall/reinstall) and try to do anything with it, the file will not close and I have to force Illustrator to close. (Illustrator 29.7.1 64 bit)

I'm not sure if it is reproducible, but I'm willing to give it a shot.

I'm at my PC Monday - Friday, 8am - 4pm EST

Hi @JSFoster75 

If you have reproducible steps, would you be available for a debug session at your convenience? This will help us analyze the issue in real time and work toward a faster resolution.

@Rohit_Jain please check.

Well, I just had the same issue with Illustrator 29.7.1. I had a complex file open, I did a Ctrl+S to save it, then attempted to close the file and it refused to close. I finally went to my Task Manager and forced Illustrator to close, when I reopened Illustrator, it asked me to resave the recovered file, but still did not generatea .dmp file or a crash log...

1 note, if I have multiple files open, it will close all but 1. If there is only 1 file open, it will not close it...

Let me know if you face this issue again. Accordingly, I will schedule a meeting to debug it.