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brandon30027918o0sv
Participant
January 31, 2025

AI BETA CRASHING

  • January 31, 2025
  • 1 reply
  • 155 views

I just bought a surface pro with the snapdragon, i guess its an ARM system, is there any other option for downloading Illustrator besides this AI Beta!? the Beta AI Version keeps Crashing constantly and i get this message below! Please Help!

 

 

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    February 4, 2025

    Hello @brandon30027918o0sv,

    Would you mind sharing more details, like the exact version of the OS/Illustrator, system report (https://adobe.ly/40Cat9e), and whether you get this error message when working on a particular workflow or on launch?

    Looking forward to hearing from you.

     

    Anubhav

    B
    brandon30027918o0svAuthor
    Participant
    February 5, 2025
    Attached is my operating system information and msinfo report. i was not
    able to re-download illustrator onto this computer because it said i had an
    ARM system..... so currently im using the online version Adobe Illustrator
    Beta, and it keeps crashing while im in the middle of my projects, and
    sometimes during the launch
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