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Participant
January 20, 2025

Apply color and add text / apply brand colors............ doesnt work!!!!

  • January 20, 2025
  • 3 replies
  • 161 views

Tutorial - make a logo..........

Did what was asked and cannot get it to sample the brand colours from anywhere.  when i just open new document in the the Illustrator (Beta) i can sample colours and apply eyedropper a lot of the time, but some will not work.  Random! (this is just into squares, triangles and rectangles I have created and filled with random colours.  Some work and some dont!!!!!!!!!!!!!!!)

I did move the body and winy to top level as described, but problem seems unrelated as undid everything several times and still have the problem.  BTW could not use the eyedropper in the colour panel  (is this part of the problem?) but used "I" shortcut abd this will work between the most of the objects I created, but still cannot get tutorial to work.  

 

Using windows PC.  Would describe myself as partially competant at Illustrator.  I havent got this stuck on doing anything before!  

Help appreciated as very frustrating.

Thanks Karen

    3 replies

    Jess Telmanik
    Community Expert
    Community Expert
    January 24, 2025

    Hi @velyeeta! Could you provide a little more information? What are you trying to use the Eyedropper tool on? Does your computer and browser meet the requirements? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-web

    A screenshot or screen recording can help us figure out how to help! Thank you so much!

    Participant
    January 24, 2025

    I'm having this issue too, eyedropper won't pick up the color, and there's no settings available for the eyedropper to change how it picks up

    Jess Telmanik
    Community Expert
    Community Expert
    January 22, 2025

    Hi @Kite Master, Sorry to read this (I very much understand tech related frustrations!). Could you please provide some additional information so we can better help troubleshoot? Firstly, can you provide some screenshots (or even better, a screen recording!) showing where you're unable to use the Eyedropper tool. Thank you so much!