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H
Hector37118450o46m
Participating Frequently
October 13, 2025

My project files are not showing up in illustrator. Cloud not syncing.

  • October 13, 2025
  • 8 replies
  • 330 views

While I see all my shared files in projects in the adobe cloud and can see them in the web browser. I cannot open them in Illustrator. Does not matter how many times I restart my computer or sign in/sign out. The files do not appear.

8 replies

H
Hector37118450o46mAuthor
Participating Frequently
November 18, 2025

Hi, @Abhishek Rao, @Anubhav M, most recent update of adobecloud fixed it. 

H
Hector37118450o46mAuthor
Participating Frequently
October 24, 2025

Hi @Anubhav M @Abhishek Rao., any updates on this? 

 

Thanks for your time.

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 24, 2025

Hi @Hector37118450o46m,

 

Thanks for your patience and for sharing all the details. Please try the following steps and see if this helps:

Close all Adobe apps, then remove the Creative Cloud Desktop app, CCLibrary, and CoreSync components using the Creative Cloud Cleaner Tool. Once done, reinstall the Creative Cloud Desktop app from this link, then relaunch Illustrator and check if your cloud files appear under Your Files.

If the issue continues, please try running Illustrator in Safe Mode and share what you observe.

Should the problem persist, share a short screen recording showing what happens when you try to access your cloud files in Illustrator, so I can review further. 

 

Looking forward to your update.
Abhishek

H
Hector37118450o46mAuthor
Participating Frequently
October 20, 2025

Hi @Anubhav M,

 

Sent you a reply by DM. The service you suggested is not working. I am logged in and already tried several times.

 

    H
    Hector37118450o46mAuthor
    Participating Frequently
    October 17, 2025

    Hi @Abhishek Rao and @Anubhav M,

     

    I have also verified that the firewall is not blocking Illustrator. I have also checked tried accesing the files from different internet conections and the problem persists.

     

    Looking forward to hearing from any of you.

    Héctor

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 17, 2025

    Hello @Hector37118450o46m,

    I'm sorry to hear the suggestions did not help. I've sent you a DM. Kindly check.

    Anubhav

    H
    Hector37118450o46mAuthor
    Participating Frequently
    October 14, 2025

    Hi @Abhishek Rao and @Anubhav M 

    I did it and it still didn't work. I see my files in the Creative Cloud, but in Illustrator I do not see them. If I try opening them directly from the Cloud it says the same error I posted on my previous image when launching Illusrator.

    So no files appear under "My Files" (no local files, no shared files, no files contained in projects).

     

    Any browser displays my files perfectly fine, the same as with the adobe creative cloud, I can see there all my files, but not in Illustrator. I have already tried to uninstall everything and install it again with signing out/signing in.

     

    My operative system is Windows 11 Home (v. 24H2). Illustrator version 29.8.2 and it says 'Works on this device'.

     

    H
    Hector37118450o46mAuthor
    Participating Frequently
    October 13, 2025

    Hi @Anubhav M,

     

    I have already fully uninstalled the adobe creative cloud (including all my adobe apps). The problem is still there.
    Files are sync in the creative cloud,  but not in illustrator. 

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    October 14, 2025

    Hi @Hector37118450o46m,

     

    Thanks for sharing those details. Please try signing out of the Creative Cloud desktop app, then restart your computer and sign back in. After that, open Illustrator and check if your cloud files appear under the 'Your Files' section.

    If the issue continues, please confirm your operating system and Illustrator version, along with a short screen recording of what you see when trying to open the cloud files, so I can have this reviewed further.

     

    Looking forward to your update.

    Abhishek

    H
    Hector37118450o46mAuthor
    Participating Frequently
    October 13, 2025

    Hi @Anubhav M,

     

    No, that's not the issue. I can perfectly open files in Illustrator on the Web (Beta). The issue is that I cannot open files in my desktop Illustrator. Both Adobe Creative Cloud and Illustrator are updated. But every time I try to open any file from the cloud, from my own projects it says: The cloud isn't syncing, make sure creative cloud desktop is updated or try restarting the app. I have even uninstalled it and install it again, and the problem persists.

     

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 13, 2025

    Hello @Hector37118450o46m,

    Thanks for reaching out. Are you experiencing issues when trying to open files in Illustrator on the Web (Beta)? If so, could you confirm if you receive an error message, along with screenshots/a screen recording of the problem, so we can better assist you? Also, try using a different web browser and share your observations.

    Looking forward to hearing from you.

    Anubhav

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