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Participant
Nov 1, 2026 6:41 PM UTC
Open for Voting

LrC 15.6 (macOS 27.2): H.264 video import and playback hang, dynamiclinkmediaserver stuck at 100% CPU in mc_dec_avc

Description of issue:

On macOS, every H.264 .MOV file fails to import ("There is a problem with the video file") or the import stalls, and H.264 videos already in the catalog will not play. The dynamiclinkmediaserver helper process spins at 100% CPU indefinitely, and a new stuck instance is left behind after each Lightroom launch. Simply opening the Import dialog on a folder containing an H.264 clip is enough to trigger it (thumbnail generation). HEVC versions of the same clips import normally. Disabling "Use Graphics Processor" does not help.

 

Lightroom Classic version: 15.6

OS version: macOS 27.2 (26B123), Apple silicon

Camera model: iPhone 16 Pro (iOS 26.6.1). Also reproduces with a plain H.264 file re-encoded by Apple's avconvert, so it is not specific to the camera.

 

Steps to reproduce:

1. Put any H.264 .MOV (e.g. iPhone footage exported from Photos: 1920x1080 30 fps H.264 + AAC) in a local folder.

2. Open File > Import and select that folder (just loading the thumbnail grid is enough).

3. Watch dynamiclinkmediaserver in Activity Monitor; optionally start the import.

 

Expected result:

The clip appears in the import grid and imports, and catalog videos play.

 

Actual result:

dynamiclinkmediaserver goes to 100% CPU and never recovers. The import stalls or fails with "There is a problem with the video file". A process sample shows all time inside the MainConcept AVC decoder:

ImporterMPEG::OnOpenFile8 > MPEGInstance::AllocateMPEGInfo > mpegInOpen (mc_mfimport) > sessionDefault (mc_dec_avc 14.3) > [mc_dec_avc +0x2885b4 / +0x25ace4] > free (libsystem_malloc)

lsof shows the helper holding the H.264 file open. The media cache shows ImporterMPEG returning -1610153856 for earlier clips before falling back to a second importer; it now hangs instead of failing over.

 

Ruled out: damaged file (decodes fine with AVFoundation), network storage (fails locally too), file attributes/permissions, Live Photo metadata tracks (removed, still fails), GPU acceleration. The app bundle and the decoder framework pass codesign verification.

 

Possibly related (Windows, mostly HEVC, error instead of hang): https://community.adobe.com/bug-reports-674/p-lrc-15-5-video-files-issues-windows-1635342

 

Same issue already reported by another user (macOS 27.0.1, Apple M6, mc_dec_avc 13.2, also failing on 15.3.1 and 15.4.x), currently in Questions: https://community.adobe.com/questions-675/h-264-video-import-consistently-fails-with-dynamic-link-server-error-on-apple-silicon-mac-1645043

This report is an independent reproduction on a second machine with a different decoder build (mc_dec_avc 14.3).

    2 replies

    Participant
    Nov 9, 2026 4:38 PM UTC

    This is exactly the same issue I have discovered. See added comment below.

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    Participant
    Nov 9, 2026 4:35 PM UTC

    I’m experiencing a reproducible video import and playback problem in Lightroom Classic on macOS.

    H.264-encoded MOV files that previously imported successfully into Lightroom Classic now fail to import, producing the error:

    “There is a problem with the video file (##).”

    Previously imported H.264 videos also no longer play within Lightroom Classic.

    I’ve performed the following troubleshooting:

    • Restarted the Mac.
    • Quit and restarted Dynamic Link Media Server.
    • Cleared Adobe video cache files.
    • Tested importing into a brand-new Lightroom catalog. The problem persists.
    • Confirmed the original video files are intact and play normally outside Lightroom.

    Additional findings:

    • Mac: Apple M6.
    • Connection: USB4.
    • Video codec: H.264.
    • Dynamic Link Media Server CPU usage spikes to approximately 99.9% when attempting to import H.264 video.
    • Newly recorded HEVC (H.265) videos import and play successfully.
    • The problem affects videos imported directly from iPhone as well as videos already stored on the Mac.

    This appears to be an H.264 decoding or Dynamic Link processing issue.

    Please investigate and provide a fix. This significantly affects my workflow because I maintain a single Lightroom Classic catalog containing both photographs and videos.

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