P: 4.2 constantly crashes when importing

Becky,
I purchased LR 4 about two months ago. It was working great and upgraded to 4.1 64 bit for my Window 7 machine. A few days ago it was working just fine, then I tried to open it yesterday and the nasty Windows message that is closing the program after I started the program. It loads the initial page and would load the last images I was working with, then Windows closed the program . Started and restarted my computer several times, same result. Downloaded 4.2. Restarted computer after download and the same message, even after a couple of restarts. There are no error messages or codes, just "adios partner" from Windows. How do I get my "Plug and Dud" back to "Plug and Play"?

Bud

Hi SS,

Sorry to hear you are having this problem with Lightroom. Import is working as expected for me, so I'll need some more information from you to narrow down the cause of the problem.

First, as a test, try importing just one photo. If that works, try importing a single folder of photos. If importing a photo or one folder fails, check the folder and see if it contains any non-image files that might be tripping up Lightroom. It shouldn't be happening, but if you can narrow it down to a specific file or type of file, we can investigate further.

If importing from your NAS doesn't work at all, try importing a few photos from your local hard drive.

Another thing to try is disconnecting all USB and bluetooth devices from your computer during import (except the drive you're trying to import from, of course). We have seen occasional issues with import getting tripped up by a smartphone or ipod or faulty USB thumb drive. If you determine a specific device that seems to be a factor in the import problems, we'd like to know.

These are all just initial investigative steps to narrow down the cause of the problem and get Lightroom working for you.

Becky

This is the windows problem signature that I get.
Thank you.

Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 4.2.0.11
Application Timestamp: 505a0579
Fault Module Name: AgKernel.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 505a02fa
Exception Code: c0000005
Exception Offset: 0000000000024b52
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 3827
Additional Information 2: 3827030a6a21173052f15cdf92a7e852
Additional Information 3: 1c28
Additional Information 4: 1c28772cbd5d9b0606d9bfaef8da1caa

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