Skip to main content
CristianC25
CristianC25
Known Participant
December 10, 2017

P: Adobe Crash Reporter Service has stopped working

  • December 10, 2017
  • 18 replies
  • 2483 views

Hello!
Looks like I and other users have stumbled upon a new problem.
Today I just opened my PC just to find out that I get this error mentioned in the title while both Photoshop and Lightroom Classic CC are launching. I only get to click on "close this program" or look for a solution".
Others on the other Adobe forums are encountering the same problem, please look here for more details from more users: https://forums.adobe.com/thread/2414345

I am running Windows 7 Ultimate 64bit and I have not done any Windows updates last night or anytime soon. I have an Nvidia GTX 1060 6GB and i have an i7 Haswell 2.7Ghz with 16GB of DDR3 1600Mhz. I have the Nvidia drivers - vers. 388.43.

    This topic has been closed for replies.

    18 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    December 11, 2017
    Not consciously, no. I can get Lightroom to open, but  soon after I start navigating and developing, it first freezes up, then, not immediately, but after half a minute or so, goes black. So it starts up, it is just very, very nervous. Who knows? Maybe it has something to do with a Windows update. I'm running Windows 10 Pro with the latest "creative" release. I didn't need anything in that release, but it just came along for the ride, so to speak, in an automatic update.
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    December 11, 2017
    Don't suppose you've updated your graphics card driver just before it started crashing? That's the most likely suspect. You could try solution 2 here if you can't get LR to open.
    Victoria - The Lightroom Queen
    F
    FeedbackCommunityMember
    Inspiring
    December 11, 2017
    My Lightroom CC Classic is crashing constantly now. It worked well for a month, but now it blacks out my screen, sets resolution to VGA (if my screen ever comes back) and I never see a possibility to gather crash information. Many times I just have to turn my computer off and then on again, just to get my screen back. I'm trying to downgrade to Lightroom CC 2015-etc, but catalogues are incompatible. In the words of an old man ... "This is a bummer."
    F
    FeedbackCommunityMember
    Inspiring
    December 11, 2017
    Hi there, I have the same problems as above, when I updated to latest versions, I kept the previous versions active, I just did a test with both Photoshop and Lightroom, Photoshop 2017.1.2 Ver 18, no problems at all,
    then with new Photoshop ver 19, crash reporter message as described in other posts,

    When running Lightroom CC 2015 ver 6, no problems, plus it is a lot faster in importing and creating previews.

    new Lightroom Classic CC ver 7? , problems again.

    I am running Windows 7 pro 64bit 12Gb ram Intel i7.
    F
    FeedbackCommunityMember
    Inspiring
    December 10, 2017
    Three ways to clear the error message:

    1. In the properties of the CRWindowsClientService.exe file, specify Run this program as administrator

    2. Open the folder with the application file cr_win_client_config.cfg
    with help ";" comment the line
    ; crcnUrl = crlog-crcn.adobe.com
    and save.

    3. Delete/rename the CRWindowsClientService.exe file
    G
    Grahamfromburnley
    Known Participant
    December 10, 2017
    I had exactly the same problem, it started yesterday. Same problem in Photoshop, Lightroom and Bridge. Error message showing, but program working just fine. Fortunately I came across this  suggestion in the Adobe Forum and it worked for me.  C:\Program Files\Adobe\Adobe Photoshop CC 2018\Properties and tick the run as administrator box. I had to repeat this procedure for Bridge and Lightroom. I am running windows 7 Home Premium.
    흥
    흥용박90254981
    Participant
    December 10, 2017
    adobe crash reporter service ....    Has stopped working  
    Todd Shaner
    Todd Shaner
    Legend
    December 10, 2017
    It's happening with all my installed Adobe apps, not just LR and PS. I'm still able to use the applications after closing out the error message with the Adobe Crash Reporter Service not running. Myself and many others are seeing the issue with no new Adobe or OS updates installed prior to it appearing. So this is NOT an update issue and most likely an Adobe server problem.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices