P: Blurb Book Module Page Numbering Bug

Hi Rikk and Jeffrey,

I had Blurb print three copies of my book at a cost of over $400. Despite the layout in Lightroom showing the book starting on a right hand page 1, Blurb printed it with the 1st right hand page appearing on the left, throwing off all the double page spreads and sequencing. Their response was that it was a Adobe Lightroom problem despite the fact that I have been talking to them about this  problem since April 12th. I'm not sure if you can access the thread of my support conversation with Blurb but it appears here: https://support.blurb.com/hc/en-us/requests/749914: 
If not, the Blurb support person I have been dealing with is Sheryl Perry and the case number is 749914.

I feel like both Blurb and Lightroom are fobbing me off on this problem. I did raise it weeks ago and no one has suggested a solution. Blurb is suggesting I start the book all over again which at over 200 pages and 700 photos who be a mammoth task. They are also asking what responsibility Lightroom are taking while at the same time suggesting I pay for making all three books again which I feel is unreasonable. 

At this stage I would like Adobe to accept some responsibility for this. I'm not interested in trouble shooting the problem from a technical software point of view - I just don't have the time for that. The fact that the book module can allow this pagination error is what matters and I would like to get this corrected and my three books printed properly.

First off, if I start a new book I will lose everything. I've tried but there doesn't seem to be a way to copy pages and layouts from one book to another easily. I have suggested Blurb work with the PDFs to eliminate the extra that has thrown their printed layout off. Is this possible and would shipping PDFs be an alternate solution? What are your thoughts on how this could be handled and corrected?

At worst I could add a single page to the front of the book which when printed would add another blank page that would hopefully would get the pagination back in order so the double page spreads work.

At this stage I feel let down by both Blurb and Adobe. I took the time to notify both parties about the software anomaly but I am now being told it is somehow my fault. I tried to get help and advice on how to correct this problem from both Blurb and Adobe but it seems to no avail. Surely between the two of you, you can accept responsibility for this and try to correct the problem in the most expedient way possible.  

If you can create a sample catalog that exhibits the behavior that you can share, that might help our engineers to track down what triggered the problem.

Hi Rikk,

Further to the above, in a copy of the original problem book, I've just found out that if I Clear the Layout, Lightroom reverts to the proper numbering with Page 1 on the right. This indicates I have done something to induce the error or that the original pagination somehow didn't work. 

I'm sure Blurb can print my book properly if I leave Page 0 blank. It was a big job making the book (220 pages with photos and text) so I don't want to risk Clearing the Layout just to get Lightroom's pagination to match the book's. 

Hi Rikk,

Thanks for getting back to me on this. Yes, the page numbering anomaly appears with PDF output also. In a test I also added a photo to Page 0 on the left hand page after the cover, which Lightroom is calling Page 1 by mistake. This is an illegal move and not supposed to happen. Lightroom shows Page 2 under the thumbnail and page view of what is actually Page 1 on the right page.  I have made a PDF of this you can view at:
https://www.dropbox.com/s/yi3p9ajfmbtp4cm/BookPagesPDF.jpg?dl=0
Another image of the same problem without the addition of a photo on Page 0 can be viewed at:
https://www.dropbox.com/s/c7fd4nhhjxy7kxn/BlurbPages.jpg?dl=0
I just made another small Test Book and the anomaly doesn't appear - Lightroom's Page 1 is on the right where the actual page 1 is and where it should be. Does this mean I have inadvertently changed a Lightroom setting somewhere that interferes with the pagination on my other book? The only difference in preparation I can see is that my recent Test Book that works has only 6 photos in its Collection but my previous book that doesn't paginate properly has 800 photos in the collection for that book.
  

Richard, 

If, instead of publishing to Blurb, you choose to publish to PDF instead, do you still see the page numbering anomaly?

Also, would you be willing to share with us a fragment of your catalog with a few of the first images so we can do some testing?