P: Can't import videos

Hi sbv, 

Hope you are doing great !

Sorry to hear about the problems faced by you.

Could you please share the video files which you are unable to import in Lightroom via Dropbox or Google Drive? We would like to test your scenario in-house and revert back.

Thanks,
Sumeet

Hi Simon,

thanks for your insights!

I can not judge what it is due. Interestingly the issue deteriorated and is now consistent and not sporadic anymore.

Clean install of the entire CC suite (after CC cleaner multiple times, etc).

Same result after clean reboot. So no, an “unclean” termination isn’t issue. Also, created a new catalog- same issue.

If you know of tests I should perform, or install sequences of the various libraries, let me know, pls!

Cheers,
sbv

>And yes, it is running and consuming some CPU as well. If I quit LR, it continues to run and consume CPU. I need to force it to end in the task mgr to be gone.

Normally this dynamiclinkmediaserver.exe should quit on its own after Lr quits. This might indicates it runs into some runtime difficulties. If you force quit dynamiclinkmediaserver.exe, does video import and playback work normally in the next Lightroom session?

Your sporadic video import issue might be due to dynamiclinkmediaserver.exe did not quit cleanly in the last Lr session.

>I noticed that I have updated Visual C++ 2005 Service Pack 1 (KB2538242) and I noticed that I have updated Visual C++ 2008 Service Pack 1 (KB2538243) in the days prior to the thing stopping to work.

Yes. It could be possible. The older VC++ might have installed some older version of Microsoft runtime libraries that dynamiclinkmediaserver.exe searched, found and loaded first.

>The issue is fairly consistent and only somewhat sporadic, but I can share some videos. They are standard GoPro Hiero 4 vids.

>I have tried on a different machine with clean LR installation and got some 25 videos in before the same issue surfaced. It is not specific to a single file - happens across the board. AND I already had all of the files previously imported in a different location. Then reorganized a bit on the media archive and boom - problem appears. Then upgraded, etc. Was all stable prior. So I really don’t know...

Could this be due to dynamiclinkmediaserver.exe wasn't quit cleanly in some earlier session?

well im not an expert, but old user, try anything that has to do with security rules, i.e. rights to 
access disks, volumens, folders, files,  and read and writing rules - best hope for you.

Hey Helge, 

am on a PC... Do you know of something similar on a PC?
BTW: I can import RAWs from the same directory...

Cheers,
B.

hej check> go to System preferences>security&privacy>privacy, files and folders check that lr has rights for all volumens and disks, or give lr full disk access, why these are changed under
installation of new lr og catalina is a mystery.

Removed the C++ libraries, no avail. 
Installed on another, fresh & up to date machine, no avail. 
Checked all windows / system / software log files, nothing noted. 

Have reached the end of my capability to poke around. 

Any more recommendations?

Or should I turn Lightroom off and move to e.g. Capture One (with all it's lacks in plugins, keywording, facial recognition, etc.)?

Hey guys, 

I have now removed all Adobe SW, wiped clean and installed a LR 8.3 - same problem. But I swear it worked prior...

So I started digging into other updates:
I noticed that I have updated Visual C++ 2005 Service Pack 1 (KB2538242) and I noticed that I have updated Visual C++ 2008 Service Pack 1 (KB2538243) in the days prior to the thing stopping to work.

Can this be the issue?

So I have now removed all Adobe Applications, cleaned out, updated Win to the 1909 version, and installed LR8.3 again - no success...

It is now consistently not importing a single video file...

Hey guys,
bumping this thread...

Tried switching off all firewalls, but no difference in behavior. 😞

Cheers,
B.

Hi, thank you for the suggestion.

To my knowledge, the dynamiclinkmediaserver is whitelisted. I use Kaspersky and it is in the “trusted” part of the application list. Is there any other place I shall add? Eg in the windows firewall or the bitdefender?
In all cases: had the same issue after I turned Kaspersky off. But I have not tried turning all the Windows stuff off. Can do that, too.

And yes, it is running and consuming some CPU as well. If I quit LR, it continues to run and consume CPU. I need to force it to end in the task mgr to be gone.

The issue is fairly consistent and only somewhat sporadic, but I can share some videos. They are standard GoPro Hiero 4 vids.

I have tried on a different machine with clean LR installation and got some 25 videos in before the same issue surfaced. It is not specific to a single file - happens across the board. AND I already had all of the files previously imported in a different location. Then reorganized a bit on the media archive and boom - problem appears. Then upgraded, etc. Was all stable prior. So I really don’t know...

I don’t need video scrubbing - static image preview is fine. Is there a way to switch this off (and thereby not use the DLMS)?

Cheers,
B..