Participant

P: Can't launch the most recent update of Lightroom Classic

Forum|Forum|2 years ago
April 19, 2023
44 replies
22279 views

HELP - I downloaded and installed the latest upgrade to Lightroom Classic and it will not launch. I have uninstaleld it - twice - shut down my Mac computer, restarted and then tried to install the program. Nothing works. Until the new upgrade, it worked perfectly...suggestions??

Thanks,

Terry

macOS

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Smit K

Community Manager

Hi

If you are seeing the app crash, then please submit the crash report via Adobe Crash Reporter dialog along with your emailID used to login to Adobe.

If you are seeing the Apple's dialog (like shared below) for Lightroom Classic quit unexpectedly but not seeing the Adobe Crash Reporter dialog then please select Report... on Apple's dialog and copy the logs seen in the dialog in file and share that with us.

This info will help us understand the issue further and guide you to next steps.

Smit | Lightroom Team

robmuller

Participating Frequently

Tried to instal LR 12.3 again.Same result. The Crashreport (as pdf) I attach to this message.

I also include a screenshot of the Apple dialog.It is in Dutch...

Translated_Crash_Report_LR.pdf

alexskunz

Inspiring

Can you try the "reset preferences while launching" trick to see if that helps?

Hold down Opt and Shift and then start Lightroom Classic.

Warning though: this does not make a backup of your existing preferences, and some paid plugins tie their registration information to the preferences.