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Inspiring
December 5, 2017

P: Collections and Publish Services disappear

  • December 5, 2017
  • 17 replies
  • 570 views

Using LR Classic CC.

I just transitioned from a 6 year old Lenovo W510 laptop to a Dell XPS 15 Touch. I immediately noticed that Collections and Publish Services were missing in LR on the Dell. Just gone. There is a huge black space instead. I reached out to adobe.forum for help and tinkered while waiting. Meanwhile, I stumbled across an interesting behavior: If I closed Folders, Collections and Publish Services appeared! Yay! But when I re-opened Folders, Collections and Publish Services vanished again. I use all of these extensively, so this is a huge annoyance and inconvenience.

I was advised to removed/re-install LR, but there was no change in behavior. It turns out that LR has some inexplicable/undocumented limit as to how many folders it can show (!). How I know: I have 627 folders and about 15 or more were expanded. That is, each was showing their numerous sub-folders. I closed all the sub-folders so that only the 627 main folders were listed under Folders and Collections reappeared (!). But not Publish Services. That remained missing. Next, I closed Folders, collapsing all my folders and Published Services appeared (in addition to Collections). Of course, when I re-opened Folders, Collections appeared (but not Pub.Serv.). It will be incredibly annoying/awkward to have to play games opening and closing Folders to get access to Collections and Publish Services and vice versa, going forward. I am massively disappointed. It gets worse ...

I ran into a similar problem with the Keywords List a couple of years ago. I discovered, on my Lenovo W510, that the list only showed my keywords through the letter P, even though I have many others that go all the way through to the letter Z. Oddly/amazingly, LR only shows keywords about halfway through the letter D on my new Dell XPS 15 Touch! So the vast majority of my keywords can't be found or seen or edited.This goes to explain why I didn't encounter the limit on folders on my Lenovo. Something about LR Classic CC and the Dell limit folders and keywords to a greater degree than on the Lenovo. Bizarre. Infuriating. Disappointing. I'm really quite angry that I spent 4+ hours figuring all this out, wasting time of a number of other LR users, including Victoria Bampton, and having to writing this "conversation." 

This topic has been closed for replies.

17 replies

johnrellis
Legend
June 24, 2022

@Rikk Flohr: Photography, please consider merging this thread with the the much older bug thread "Fails on large keyword lists":

https://community.adobe.com/t5/lightroom-classic-bugs/p-fails-on-large-keyword-lists-windows-only/idi-p/12252283

 

and changing the thread's name to "Fails on large lists of keywords, collections, folders, Metadata browser columns", since it's the same underlying bug.

johnrellis
Legend
November 12, 2019
See here for details about this bug: 
https://feedback.photoshop.com/photoshop_family/topics/bug-that-causes-collections-and-publish-services-to-disappear

As John Beardsworth explained in the unmerged topic, the workaround is to organize the collections into hierarchical collection sets and keep most of them collapsed, such that no more than about 1500 lines of text in the Collections panel are showing at any one time.  And/or use the Filter Collections search box at the top of the panel.
Known Participant
November 12, 2019


In Lightroom Classic 9.0 , One huge collection set is expanded,
But cannot to scroll to tail of collection set.
FrostyOfTheNorth
Known Participant
November 18, 2018
Is there an update to this?

I've run into what appears to be a related issue.  Please see https://feedback.photoshop.com/photoshop_family/topics/missing-folders-in-library-folder-view.
NonacresuAuthor
Inspiring
January 16, 2018
Sunil,

Any progress? 
NonacresuAuthor
Inspiring
January 16, 2018
Thanks for the explanation. Shame on Adobe for forcing people waste their valuable time explaining all this to others. 
Sunil_Bhaskaran
Inspiring
December 6, 2017
Thanks for the feedback.
We are investigating this issue.

Thanks,
Sunil
Victoria Bampton LR Queen
Community Expert
Community Expert
December 5, 2017
Brilliant background, thanks for sharing John!!
Victoria - The Lightroom Queen
johnrellis
Legend
December 5, 2017
"My old Lenovo W510 laptop shows many more keywords than my brand new Dell XPS 15 Touch. The Lenovo  showed keywords through the letter P. The new Dell only shows keywords about halfway through the letter D."

Most likely this is because your new computer's screen is higher resolution, with the fonts used in Keyword List being much taller (in pixels).   As explained above, the maximum size of the Keyword List panel is 2^15-1 (32,767) pixels, so increasing the pixel size of the fonts reduces the total number of lines shown.
johnrellis
Legend
December 5, 2017
This is a long-standing Windows LR bug: a number of LR's panels are limited to a maximum of 32K pixels on a side.  See here for the bug report on the Keyword List panel, and the Help article explaining the workaround:

https://feedback.photoshop.com/photoshop_family/topics/i_cannot_access_the_whole_keyword_list_to_edi...
https://helpx.adobe.com/lightroom/kb/lightroom-doesnt-display-all-keywords.html

It's simply not accurate to call this a "limitation" of Windows -- Adobe just "forgot" to do what every software developer has to do when making long scrollable lists on Windows.  The maximize size of a window at the lowest software layer in Windows is indeed limited to a maximum height of 2^15-1 pixels (32K pixels). Software that presents long, scrolling lists to the user must repaint the window with the current view into the list.   Most software uses higher-level libraries that do this for the developer. 

But Windows LR implemented its own user-interface controls rather than use such libraries.  While some parts of LR, such as Library grid view, do the necessary repainting, other parts don't, including Keyword List, Collections, and Folders, and these parts are limited to a maximum size. LR doesn't even warn the user about such limits!

The solution, not a "workaround", is for Adobe to do what they should have done ten years ago, completing the implementation of the internal user-interface controls used for scrollable lists.   Every software developer has to do this, either directly or by using an existing library.  It's pretty shameful for Adobe engineers to blame this on Windows rather than acknowledge they chose to cut corners.

Imagine if Library grid view were limited to just 150 rows of thumbnails, and Adobe blamed that on a "Windows limitation"!  Silly, right?  But that's precisely what Adobe has long done with the Keyword List, Collections, Folders, and other panels.