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FeedbackCommunityMember
Inspiring
December 23, 2017

P: Corrupt Images from LR CC to LR Classic CC

  • December 23, 2017
  • 27 replies
  • 334 views

When I upload images to Adobe Cloud via LR CC (on Desktop and my iPad), when I try to sync those images back to LR Classic CC, occasionally I will get corrupt images. Basically, it's not the entire file I uploaded. Everything looks OK in LR Classic CC until I try to export the corrupt image.


To be clear, it's not every image. Maybe about 1-4% depending on the situation. Also, I've seen this happen on the Desktop app AND the mobile app for iOS on my iPad.


What does Adobe do to protect the integrity of my uploads? Do you keep checksums of the file before upload to ensure it's the same one I download later? This is a real dealbreaker for the 1TB storage if I cannot trust the process!

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    27 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    February 16, 2018
    The update has not fixed the issue for me 😞
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 16, 2018
    I've now gotten the ! icon letting me know the image was corrupt. I also just checked my LR Classic CC version - it's 7.2.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 15, 2018
    So sadly I just saw a corrupt image in LR Classic CC, but there is a difference.

    Now instead of getting an icon saying that the image is corrupt, I get a rainbow-like effect over the RAW file in the preview and export.

    If I look at what's in LR CC, the RAW file is fine. This is easily verifiable by observing the difference in the SHA1 filehashes.
    axmelissarios1
    axmelissarios1
    Legend
    February 13, 2018
    Hi all,

    This issue should be fixed in today's Lightroom Classic CC 7.2 version. Please update your application and let us know if you still see this issue!

    Lightroom Classic CC 7.2 is now available!

    Thanks,
    Melissa
    Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    January 13, 2018
    Awesome. Thanks!
    M
    Adobe Employee
    Matt M Johnson
    Adobe Employee
    January 12, 2018
    We believe this should be fixed in the next release of Lightroom Classic.
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    January 1, 2018
    I'm going to flag this up for engineers. One extra bit information that may be key to tracking this down, if you're up to a little more investigation, is the diagnostic log. In Preferences > Lightroom Sync section, if you hold down the Alt/Opt key, there's a button to create a diagnostic log. If you're able to reproduce this on demand, capturing a diagnostic log in the session that seems to be downloading the corrupted file could offers some extra clues.
    Victoria - The Lightroom Queen
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    FeedbackCommunityMemberAuthor
    Inspiring
    December 30, 2017
    So another follow-up with respect to a bad drive - I was able to reproduce on a different machine. Given enough sample images, I can get it to happen.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 29, 2017
    With respect to the drive, it's the same one I import photos to with LR Classic CC and I've not had any issues with the integrity. I just use a different directory on the drive.
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    December 29, 2017
    Great bit of detective work, thank you Adam. I'll see what I can find out. It does seem odd that we haven't had any other reports though, so I'd wonder about the integrity of the drive they're downloading to.
    Victoria - The Lightroom Queen
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