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J
Joel17
Participant
July 4, 2025

P: Crash (10929453)

  • July 4, 2025
  • 6 replies
  • 631 views

I have a Macbook Pro M4 Pro chip, using MacOS Sequoia 15.5 with 48GB of memory. I am using version 14.4 of Lightroom classic with Camera Raw 17.4.

My Lightroom keeps crashing, with no particular pattern that I can pick up.

 

Is there any fix or anything I can do to resolve the issue? Your help would be appreciated.

    6 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 20, 2026

    Greetings all,  

     

    A new update for the Adobe Photography products has been released.  The February update contains an update regarding this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by pressing  [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for being so patient.  

    Rikk Flohr: Adobe Photography Org
    J
    Joel17Author
    Participant
    July 20, 2025

    I was just enquiring as to whether you have knowledge of when a fix to my problem will be forthcoming. It is very frustrating when it keeps crashing while I am working. Many thanks.

    J
    Joel17Author
    Participant
    July 9, 2025

    Thank you for your response. That helps to know where the issue lies.

    Do you have any idea when this bug will be fixed? Is there anything I can do to circumvent the bug?

     

     

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    July 7, 2025

    I've located your crash report and have linked it to an existing bug in our system. Thank you for the information. 

    Rikk Flohr: Adobe Photography Org
    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    July 4, 2025

    Hi, thanks for reaching out, and we're sorry about the trouble!

    Please go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

    You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/44gbZkz

    Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3TU2cub

     

    Let us know how it goes!

    Thanks,
    Nikunj

    J
    Joel17Author
    Participant
    July 7, 2025

    Hi, many thanks for your response. Here is the System Info:

    Lightroom Classic version: 14.4 [ 202506051112-5918896a ]
    License: Creative Cloud
    Language setting: en-US
    Operating system: Mac OS 15
    Version: 15.5.0 [24F74]
    Application architecture: arm64
    Logical processor count: 14
    Processor speed: NA
    SqLite Version: 3.36.0
    Power Source: Plugged In, 79%
    Built-in memory: 49,152.0 MB
    Dedicated GPU memory used by Lightroom: 4,425.5MB / 36,864.0MB (12%)
    Real memory available to Lightroom: 49,152.0 MB
    Real memory used by Lightroom: 4,262.8 MB (8.6%)
    Virtual memory used by Lightroom: 418,448.3 MB
    Memory cache size: 65.7MB
    Internal Camera Raw version: 17.4 [ 2272 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2
    Camera Raw virtual memory: 327MB / 24575MB (1%)
    Camera Raw real memory: 567MB / 49152MB (1%)

    Cache1:
    Final1- RAM:326.0MB, VRAM:2,220.0MB, Sydney birds-093.CR2
    NT- RAM:326.0MB, VRAM:2,220.0MB, Combined:2,546.0MB

    Cache2:
    m:65.7MB, n:158.3MB

    U-main: 121.0MB

    Standard Preview Size: 1440 pixels
    Displays: 1) 3456x2234

    Graphics Processor Info:
    Metal: Apple M4 Pro
    Init State: GPU for Export supported by default
    User Preference: Auto
    Enable HDR in Library: ON

    Application folder: /Applications/Adobe Lightroom Classic
    Library Path: /Volumes/Skikne 2023/Skikne 2023/Skikne 2023-v13-3.lrcat
    Settings Folder: /Users/joelskikne/Library/Application Support/Adobe/Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Aperture/iPhoto Importer Plug-in
    3) Topaz Photo AI

    Config.lua flags:

     

    I look forward to any help you can give me. It will be greatly appreciated.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 4, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc desktop bugs">
    J
    Joel17Author
    Participant
    July 7, 2025

    Thank you for the response and information. It is appreciated.

     

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