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snoitanb
Participating Frequently
Oct 23, 2022 5:36 PM UTC
Needs More Info

P: Crash on launch: Bucket ID 7846107

LR won't start up.  Tried updating to V12: Same result.  Downgraded to V11.0:  Same result.  Updated Photoshop (thinking there might have been a shared resource), then update V12 again: same result.

 

Crash reports sent.

 

HELP!!  This has shut down my photography.

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    3 replies

    melvinb13045623
    Participant
    Oct 31, 2022 11:54 PM UTC

    Hi, I upgraded to the latest LR classic version in my Mac and every time I open the masking tool, it keeps on crashing. Is this a known issue that need to be fix?

     

    12.0.1

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    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    Nov 1, 2022 12:14 AM UTC

    I have seen a few users here with this problem but it is certainly not widespread. What are the specs on your machine? Show what you get when you do System Info from the help menu.

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Oct 23, 2022 6:05 PM UTC

    I've cross-linked your crash reports (thank you for submitting) to an active bug we have under investigation. 

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    Rikk Flohr: Adobe Photography Org
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