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snoitanb
Participant
October 23, 2022

P: Crash on launch: Bucket ID 7846107

  • October 23, 2022
  • 2 replies
  • 197 views

LR won't start up.  Tried updating to V12: Same result.  Downgraded to V11.0:  Same result.  Updated Photoshop (thinking there might have been a shared resource), then update V12 again: same result.

 

Crash reports sent.

 

HELP!!  This has shut down my photography.

    This topic has been closed for replies.

    2 replies

    M
    melvinb13045623
    Participant
    October 31, 2022

    Hi, I upgraded to the latest LR classic version in my Mac and every time I open the masking tool, it keeps on crashing. Is this a known issue that need to be fix?

     

    12.0.1

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 1, 2022

    I have seen a few users here with this problem but it is certainly not widespread. What are the specs on your machine? Show what you get when you do System Info from the help menu.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 23, 2022

    I've cross-linked your crash reports (thank you for submitting) to an active bug we have under investigation. 

    Rikk Flohr: Adobe Photography Org
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