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Participant
Nov 16, 2022 2:39 PM UTC
Needs More Info

P: Crash Print Module (7884024)

So, in order to access the printing module I have installed Lightroom Classic, and am syncing my Lightroom catalogue down to it from Adobe Cloud. At the moment, left to its own devices, doing nothing but syncing, lightroom crashes every few minutes. The main error message is to do with the catalogue - which is being written to an external harddrive.

 

So far, I have:

- uninstalled and reinstalled

- disabed GPU

- deleted preview cache

 

I'm running out of ideas at this stage. The program is wholly unusable as is, and has already wasted hours of my time.

 

Any fixes, or do I just give up, uninstall and get my refund?

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5 replies

Sunil_Bhaskaran
Inspiring
Feb 27, 2023 5:26 AM UTC

Could you please let us know if you face this issue?

Thanks,
Sunil

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Rikk Flohr-Retired
Adobe Employee
Jan 31, 2023 1:45 PM UTC

From Engineering: 

"This is hardware specific error, not caused by LrC.


Can we ask the customer to follow some Windows troubleshooting with regards to external hard disk that he is using.

https://appuals.com/a-device-which-does-not-exist-was-specified/"


Let me know if you have further questions.

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Rikk Flohr: Adobe Photography Org
Rikk Flohr-Retired
Adobe Employee
Jan 27, 2023 1:45 PM UTC

@Tim238868876z6j  Do you experience the crashing if you have Sync turned paused?

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Rikk Flohr: Adobe Photography Org
Participant
Nov 17, 2022 6:02 PM UTC

Hi, I'm having the same issue and I've done every thing Tim238868876z6j has done. Could you help me?

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Rikk Flohr-Retired
Adobe Employee
Nov 16, 2022 2:45 PM UTC

Located crash report and attached to bug 
Thanks for your report and submitting the crash log.

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Rikk Flohr: Adobe Photography Org