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Mary Ann 07
Participating Frequently
May 2, 2014

P: Crashes and hangs constantly on New Mac Pro 2013. Will not import movies!

  • May 2, 2014
  • 21 replies
  • 308 views

I have a new MacPro and upgraded to Lightroom 5 and CC Photoshop. I am having a lot of problems importing from CF cards via a Hoodman USB 3.0 card reader. I have tried different card readers and different ports. I have some movies on the CF cards (SandDisk 32GB Extreme). In the past, with LR 4 and my old Mac, I had no problem importing movies or images.

Now, when I put a card in and pull up the Import dialogue, it takes forever for the previews to load and sometimes it just loads some of them and the rest are blank. I can import a few sometimes, or all sometimes, but LR ends up crashing or hanging if there are any movie files at all on my CF card. The same thing happens if I upload from my internal hard drive.

In addition, if I load a previous LR catalog, it hangs and crashes everytime I open it and click on a folder with .mov in it.

Through other forums, it was recommended that I try a card that has no .mov files on it and that seemed to work fine. Is there any solution to importing images on my cards that also have movie files on it? Is this a known bug?

Any help you have would be great as this has caused much frustration. I did not encounter this issue with movies on CF cards in Lightroom 4.

For the record, I have now tried Lightroom 4 and it still plays and imports movies just fine on my new Mac Pro. The problem is only with LR5.

I have tried LR5.2 and 5.4.

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    21 replies

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    Julie k
    Julie k
    Participating Frequently
    May 12, 2014
    Frank and Mary Ann, if you have the Adobe Creative Cloud app installed on these systems, please make sure you have the latest version. There was an early build that blocked access to some folders our video code needed to write to, which could explain what you're seeing.
    M
    Mary Ann 07Author
    Participating Frequently
    May 11, 2014
    Anybody have any ideas on where those of having these issues can get help?

    Thanks! Mary Ann
    F
    Frank_Schroeter
    Participant
    May 10, 2014
    I have tried to remove any non-standard video stuff from the affected system, without success. Could anyone from the Lightroom team comment on this issue?
    F
    Frank_Schroeter
    Participant
    May 5, 2014


    LR5.4 on my MacPro with OS10.9.2 won't import video files - I have last tried Ricoh GR-D .avi files, but others fail as well.

    Trying to narrow down the issue, I have found the following:
    - LR4.4 on the same system has no issue with the same data.
    - LR5.4 on my MacBook Pro has no issue with the same data.

    My main question: How does LR5 treat video files different from LR4?
    Further, my MacPro has lots of video software installed: Perian, VLC, DivX, aso. When and how does LR5 look for codecs? Is it possibly confused by codecs other than the standard MacOS ones?
    F
    FeedbackCommunityMember
    Inspiring
    May 3, 2014
    Based on that hang report, I'd have to guess that there is a disk problem or an OS problem - because Lightroom itself is just waiting on the OS to load the movie file. The Lightroom team might have more information if other people have seen this problem before.
    M
    Mary Ann 07Author
    Participating Frequently
    May 3, 2014
    Okay, I guess that is what is happening. It is hanging or freezing. For a long time. Any thoughts? I have to Force Quit usually to get it working.
    F
    FeedbackCommunityMember
    Inspiring
    May 3, 2014
    That is not a crash report, but a hang or freeze report - and it shows that Lightroom was busy and partly waiting for the OS to load part of a movie file.
    M
    Mary Ann 07Author
    Participating Frequently
    May 3, 2014
    Crash Report:
    https://www.dropbox.com/s/6uc2f0od8el...
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    FeedbackCommunityMember
    Inspiring
    May 2, 2014
    Post the crash report so we can read it.
    M
    Mary Ann 07Author
    Participating Frequently
    May 2, 2014
    I just saved a crash report. I am not sure how to interpret it. There isn't always a crash report because sometimes, LR just hangs for 4-5 minutes and then it returns to normal, but will hang again as soon as I try to Import.

    Here is a link to a thread that describes all the things I have tried and come up with:
    http://www.lightroomforums.net/showth...
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