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Participating Frequently
October 24, 2017

P: Crashes on Mac

  • October 24, 2017
  • 40 replies
  • 773 views

My Lightroom Classic is crashing constantly.  I'm working on a Mac.  Any help would be great right now.

This topic has been closed for replies.

40 replies

Adobe Employee
December 19, 2017
Deb's crash was reported as a bug, which is still open for investigation. So far the team hasn't been able to reproduce.
Inspiring
December 19, 2017
Installed this piece of s... just 5 days ago and it has been giving me nothing but crashing, luckily its a free trail but its no way I'd subscribe it after the trail period, its not worth the trouble.
Inspiring
December 18, 2017
Hi Victoria, you may be onto something, I moved it to an external drive to free up space on my SSD drive so maybe that might be the issue? thanks for you reply
Victoria Bampton LR Queen
Community Expert
Community Expert
December 17, 2017
John, where are your catalog and photos stored? I'm wondering if it's trying to connect to an external drive that's sleeping or a NAS that's slow to reconnect.
Victoria - The Lightroom Queen
Victoria Bampton LR Queen
Community Expert
Community Expert
December 17, 2017
Just to clarify Deb, there's at least 4 different teams involved with Lightroom - ACR, LRCC desktop, LRCCmobile and LRClassic, each looking after their own areas. Simon, who you were talking to above, is one of the longest serving and most experienced engineers on the teams, so he is THE guy to have on the case.

Rolling back to the previous version is just a temporary fix, so you can carry on using Lightroom while they figure out what's up. Trouble is, when it's only happening to one or two people, these issues are hard to track down, but having crash reports gives them a shot.
Victoria - The Lightroom Queen
Participating Frequently
December 17, 2017
Unfortunately, it seems Adobe has no interest in working on the issues with the "new" CC Classic.  They told me to just roll back to the previous version....isn't that wonderful!? Keep paying my monthly subscription for the older version as if that is perfectly acceptable.  However, I too want the new features like everyone else.  I finally found a back way to get into my catalog and make it work but it is a real pain.   Everyone at Adobe is too busy working on the new Lightroom CC as they try and push us into spending even more money with them by buying storage and working solely in the cloud.  

Hope they are nicer to you, and you can get a fix for your issue.

Best of luck!
Participating Frequently
December 17, 2017
Unfortunately, it seems Adobe has no interest in working on the issues with the "new" CC Classic.  They told me to just roll back to the previous version....isn't that wonderful!? Keep paying my monthly subscription for the older version as if that is perfectly acceptable.  However, I too want the new features like everyone else.  I finally found a back way to get into my catalog and make it work but it is a real pain.   Everyone at Adobe is too busy working on the new Lightroom CC as they try and push us into spending even more money with them by buying storage and working solely in the cloud.  

Hope they are nicer to you, and you can get a fix for your issue.

Best of luck!
Inspiring
December 17, 2017
My LR CC Classic always hangs on my Mac when I wake up my computer, get the spinning wheel. Will not quit and I have to Force quit every time????
Participating Frequently
October 27, 2017
Ok.  I saw the update for Classic yesterday, had high hopes but back to crash on open screen
Adobe Employee
October 27, 2017
it is the single binary for both perpetual and Lr CC 2015. The feature set is determined by your license type (subscription or perpetual), not the downloaded bits which are the same for both license types.