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SooHK
Known Participant
November 4, 2021

P: Crashes upon clicking on a Video file

  • November 4, 2021
  • 25 replies
  • 5201 views

Lightroom crashes everytime I click on a video file (MP4), attached is the video of the crashes. I have send a crash report 

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    25 replies

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    M
    manzim61261614
    Participant
    July 9, 2022

    When I use the "Slideshow" module and the "Preview or Play" function,
    after the preparation phase LR crash.

    I have already tried to set "off" the use of the graphics processor.
    Environmental information:
    LR Classic release 11.4.1
    operating system MacOS Catalina 10.15.7
    NVIDIA GeForce GTX 660M 512MB graphics card
    Do you have any suggestions? Thank you

     

     

     

    {Thread title updated by moderator}

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    July 11, 2022

    Hi there,

     

    Thanks for reaching out. I’ll need a little more information so that I can help you with this.

    Please specify the type of photos you are working on? Are they JPEG or RAW? Are you creating the slideshow from a collection with any missing images? Does this happen with all images/collections, or do any specific images behave similarly?

    Have you tried any troubleshooting steps?

     

    Please use images with uniform dimensions (only landscapes or portraits) in the slideshow as a test.

     

    You can also try to clear the DynamicLink Manager (it handles video playback in Lightroom) by following these steps:

    For macOS, delete the following on your system: 

    Go to Finder > Go (Top Menu) > Hold the Opt Key > Hidden user Library will be revealed

    • Library/Application Support/Adobe/dynamiclinkmediaserver
    • Library/Application Support/Adobe/dynamiclinkmanager (if exists)

      Delete the following to clear Video Cache:
    • Library/Caches/Adobe/Lightroom/Video/Media Cache
    • Library/Caches/Adobe/Lightroom/Video/Media Cache Files

     

    Restart your computer, and then try to create a slideshow preview again, and let us know if that works!

     

    Thanks

    Sameer K

     

    M
    manzim61261614
    Participant
    July 11, 2022

    Thanks for your attention.

    These are the information requested:

    • type of photos: RAW
    • Are you creating the slideshow from a collection with any missing images?  NO
    • Does this happen with all images / collections, or do any specific images behave similarly?
      • Preview or Play function work for a certain number of photos (about 90%) and then the crash occurs
    • Have you tried any troubleshooting steps?
      • In Preferences Performance I tried: Increase Camera RAW cache setting to 10 GB.
      • Increase Video cache size to 5GB and I have Optimize Catalog.
      • In addition I have enabled Adobe Lightroom Classic to control the computer.
    • As a test I tried 10 landscapes format photos.
    • I deleted the dynamiclinkmediaserver library and also Media Cache and Media Cache Files.

    I tried to create a slideshow preview again, but the problem is NOT solved.

    In addition, I also provide this information:

    • on another computer running MacOS Monterey ver.12.4 and Lightroom Classic v11.4.1, using the same photos, the slideshow module works fine.
    • The preview also includes files in mp4 format.

    I hope to solve the problem.

    Thank you.

      S
      SooHKAuthor
      Known Participant
      June 29, 2022

      #Update# Updated to Version 11.4.1, Lightroom continue to crash. 

        S
        SooHKAuthor
        Known Participant
        June 14, 2022

         #Update# Updated to Version 11.4, same as the past 8 months, Lightroom continue to crash. 

          R
          Robert1679
          Known Participant
          April 25, 2022

          Video Crash, Video Crash, Video Crash, Video Crash, Video Crash, Video Crash

          Recap of the last half year with Adobe Lightroom Clasic.  UGH!!!!

          Seems Adobe is no longer going to support 10.15 Catalina

            S
            SooHKAuthor
            Known Participant
            April 21, 2022

            #Update# Updated to Version 11.3.1, Lightroom continue to crash. 

              S
              SooHKAuthor
              Known Participant
              April 12, 2022

              #update#  Crashes still persists in 11.30, its already 5 months plus since this has been reported. 

                R
                Robert1679
                Known Participant
                February 21, 2022

                Same problem here, LR crashes immediately when opening any video file.  Works as expected on M1 MacBook Air/Monteray.  Bombs instantly everytime on 2012 iMac/Catalina.  

                 

                Followed suggest troubleshooting actions here, no difference

                https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-video-issues.html

                Created new "test" catalog with a few imports, no difference

                Video from mutiple devices, no difference, instantlly bombs Lightroom.

                Uninstalled and reinstalled Adobe Lightroom Classic 11.2, no difference.

                 

                So frusterating to invest both time and money, to no avail!

                  R
                  Robert1679
                  Known Participant
                  April 25, 2022

                  Recap of last half a year with Lightroom Classic.  

                  S
                  SooHKAuthor
                  Known Participant
                  February 19, 2022

                  #update# issue still persists in 11.20, its already 3 months since this has been reported. 

                  S
                  SooHKAuthor
                  Known Participant
                  December 21, 2021

                  #Update# Issue Still remains with V11.10

                    J
                    Jens22409451d3fo
                    Participant
                    December 27, 2021

                    Same problem here. Older Mac from 2012, lates OS and latest Lightroom classic. LR crashes immediately when opening any video file, old from eg 2004 to latest Xmas videos.

                      S
                      SooHKAuthor
                      Known Participant
                      December 28, 2021

                      Mine also a Imac from 2012 

                      S
                      SooHKAuthor
                      Known Participant
                      November 16, 2021

                      #update# Issue still persists in V11.01

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